Hotel Reception & Guest Experience

The Monogram Collective; Inverurie; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

29 days holiday

Training and development from day one

Employee events and celebrations

Contributions to a pension plan

Entry to our gym and pools

Healthy meals at work

External Employee Assistance Programme

Life Assurance cover

Job summary

Meldrum House Hotel in Inverurie is seeking a friendly Hotel Receptionist to deliver warm, efficient service to our guests. You will be the first and last contact, ensuring a memorable guest journey and high standards of hospitality.

Join our Reception team, greet guests, manage check-in/out, provide local information, and handle enquiries by phone or email. Bring a customer-focused attitude, great multi-tasking skills, and a passion for guest satisfaction.

Qualifications

• Excellent organisational skills and attention to detail.
• Happy to chat with guests and provide help with a smile.
• Ability to multi-task and manage a variable workload.

Responsibilities

• Greet guests with a warm welcome and handle check-in/check-out seamlessly.
• Provide information about local attractions and hotel facilities.
• Answer phone and email enquiries for bookings and events.
• Coordinate with other departments to ensure smooth operations.

Skills

Customer service

Communication

Multitasking

Job description

Meldrum House Hotel in Inverurie is seeking a friendly Hotel Receptionist to deliver warm, efficient service to our guests. You will be the first and last contact, ensuring a memorable guest journey and high standards of hospitality.

Join our Reception team, greet guests, manage check-in/out, provide local information, and handle enquiries by phone or email. Bring a customer-focused attitude, great multi-tasking skills, and a passion for guest satisfaction.