Hotel Porter – Grantley Hall

Visitripon; Ripon; Hybrid; GBP 22,000 - 27,000; Full time

Job summary

Grantley Hall, a five-star luxury hotel in North Yorkshire, seeks a Full-time Hotel Porter to provide exemplary guest service and seamless baggage assistance. You will greet guests, help with luggage, and support event setup while maintaining immaculate standards across public spaces.

Candidates should have a full driving license, a proactive attitude, and strong communication skills to deliver 5-star hospitality. The role requires 37.5 hours weekly with potential for additional duties as needed.

Qualifications

• Must have full driving license.
• Excellent communication and guest service skills.
• Able to work 37.5 hours per week and under pressure.

Responsibilities

• Greet guests and ensure a memorable welcome.
• Assist with luggage and transport to rooms.
• Plan guest activities and local area arrangements.
• Move furniture and set up rooms for events when required.
• Keep lobby and surrounding areas clean and presentable.
• Support in other hotel areas as needed.
• Maintain grooming standards.
• Stay proactive during quieter periods.
• Maintain 5-star service levels.

Skills

Hands-on

Hospitality

Attention to detail

Positive attitude

Communication skills

Customer service

Time management

Job description

Full time Hotel Porter vacancy at Grantley Hall

Nestled in the North Yorkshire countryside, Grantley Hall is a five-star, 17th-century property offering a blend of stately grandeur and contemporary luxury. A leader in luxury hospitality, it was the first UK hotel to achieve Hospitality Assured World Class Status and also received a Two MICHELIN Key Distinction in 2024. As a member of The Leading Hotels of the World and PoB Hotels, it features 47 opulent rooms and suites, five restaurants, three bars, an award-winning spa, and a cutting-edge gym, making Grantley Hall a truly distinctive luxury experience. The hotel is also a member of Forbes Travel Guide which recognises a commitment to service excellence across the globe.

• Ensure that every guest has an excellent and memorable welcome and stay at the hotel, enjoying excellent service and hospitality
• Assist guests with their luggage, ensuring the luggage arrives at the guest’s bedroom in a timely manner, taking luggage to the guest’s car and stored securely when necessary
• Having a varied knowledge of the local area/Yorkshire, the ability to schedule arrangements for guests such as carriages, valet cleaning & route planning
• Ensuring all guests’ needs are exceeded at every opportunity
• Moving furniture and setting up rooms for events when required, ensuring the hotels’ 5-star standards are met
• Ensuring the hotel lobby and surrounding areas are kept spotless, polishing reflective surfaces and ensuring they are dust free throughout
• Maintaining the appearance, cleanliness and safety standards which are set out by management
• Assisting in other areas of the hotel when needed
• Ensuring that you stay proactive during less demanding periods
• Must have impeccable grooming standards

Key Skills, Qualities & Experience

• Hands on approach to work, always being productive and looking to improve
• Passionate about hospitality
• Detail orientated and drives standards
• Full driving license is required
• Possess a positive attitude and a desire to learn
• Ability to meet deadlines and work under pressure
• Engage with hotel guests on a regular basis
• Friendly, courteous, and helpful with excellent communication skills
• Motivated to go the extra mile for guests and colleagues

Full Time Hotel Porter vacancy: 37.5 hours

Salary: £24,863 per annum plus monthly tronc typically £3,400 annually