Luxury Hotel Porter - Guest Experience & Luggage Expert

Visitripon; Ripon; Hybrid; GBP 22,000 - 27,000; Full time

Job summary

Grantley Hall, a five-star luxury hotel in North Yorkshire, seeks a Full-time Hotel Porter to provide exemplary guest service and seamless baggage assistance. You will greet guests, help with luggage, and support event setup while maintaining immaculate standards across public spaces.

Candidates should have a full driving license, a proactive attitude, and strong communication skills to deliver 5-star hospitality. The role requires 37.5 hours weekly with potential for additional duties as needed.

Qualifications

• Must have full driving license.
• Excellent communication and guest service skills.
• Able to work 37.5 hours per week and under pressure.

Responsibilities

• Greet guests and ensure a memorable welcome.
• Assist with luggage and transport to rooms.
• Plan guest activities and local area arrangements.
• Move furniture and set up rooms for events when required.
• Keep lobby and surrounding areas clean and presentable.
• Support in other hotel areas as needed.
• Maintain grooming standards.
• Stay proactive during quieter periods.
• Maintain 5-star service levels.

Skills

Hands-on

Hospitality

Attention to detail

Positive attitude

Communication skills

Customer service

Time management

Job description

Grantley Hall, a five-star luxury hotel in North Yorkshire, seeks a Full-time Hotel Porter to provide exemplary guest service and seamless baggage assistance. You will greet guests, help with luggage, and support event setup while maintaining immaculate standards across public spaces.

Candidates should have a full driving license, a proactive attitude, and strong communication skills to deliver 5-star hospitality. The role requires 37.5 hours weekly with potential for additional duties as needed.