Hotel Ops Manager: Guest Experience & Growth

Valor Hospitality Partners, LLC; Liverpool; Hybrid; GBP 34,000 - 46,000; Full time

Benefits offered by this job

Team member rates at UK hotels

Dining discount 50%

Free meals on duty

Cycle To Work Scheme

Refer-a-friend bonuses

Wellbeing & EAP

Job summary

Hampton by Hilton, Liverpool John Lennon Airport, is seeking an experienced Hotel Operations Manager to lead and inspire the hotel teams to deliver outstanding guest service and drive commercial results. You will work closely with the General Manager to ensure seamless guest experiences, uphold brand standards, and maximise performance across departments.

You will drive excellence in daily operations, supervise teams, and foster employee engagement while maintaining safety and security.

Qualifications

• Proven experience in hotel management and guest service delivery.
• Strong leadership and team motivation abilities.
• Excellent communication, interpersonal and problem-solving skills.
• Deep understanding of hotel operations and guest satisfaction.

Responsibilities

• Lead and motivate operational teams to deliver exceptional service.
• Collaborate with General Manager and department heads to optimise performance.
• Drive guest satisfaction while maintaining brand standards and safety.
• Deliver on commercial targets and manage daily hotel operations.

Skills

Hotel management

Leadership

Communication

Operations knowledge

Hospitality passion

Job description

Hampton by Hilton, Liverpool John Lennon Airport, is seeking an experienced Hotel Operations Manager to lead and inspire the hotel teams to deliver outstanding guest service and drive commercial results. You will work closely with the General Manager to ensure seamless guest experiences, uphold brand standards, and maximise performance across departments.

You will drive excellence in daily operations, supervise teams, and foster employee engagement while maintaining safety and security.