Operations Manager Administration · Hampton by Hilton Liverpool John Lennon Airport

Valor Hospitality Partners, LLC; Liverpool; On-site; GBP 34,000 - 46,000; Full time

Benefits offered by this job

Team member rates at UK hotels

Dining discount 50%

Free meals on duty

Cycle To Work Scheme

Refer-a-friend bonuses

Wellbeing & EAP

Job summary

Hampton by Hilton, Liverpool John Lennon Airport, is seeking an experienced Hotel Operations Manager to lead and inspire the hotel teams to deliver outstanding guest service and drive commercial results. You will work closely with the General Manager to ensure seamless guest experiences, uphold brand standards, and maximise performance across departments.

You will drive excellence in daily operations, supervise teams, and foster employee engagement while maintaining safety and security.

Qualifications

• Proven experience in hotel management and guest service delivery.
• Strong leadership and team motivation abilities.
• Excellent communication, interpersonal and problem-solving skills.
• Deep understanding of hotel operations and guest satisfaction.

Responsibilities

• Lead and motivate operational teams to deliver exceptional service.
• Collaborate with General Manager and department heads to optimise performance.
• Drive guest satisfaction while maintaining brand standards and safety.
• Deliver on commercial targets and manage daily hotel operations.

Skills

Hotel management

Leadership

Communication

Operations knowledge

Hospitality passion

Job description

Hampton by Hilton, Liverpool John Lennon Airport

£40,000 per annum, 40 hours per week over any 5 days

Do you obsess about the detail? Do you consistently strive for excellence? Do you have sound financial acumen? Then lets talk.

We are looking for an experienced Hotel Operations Manager to lead, inspire and motivate the operational teams in our hotel to deliver exceptional customer service and drive commercial results.

As our Hotel Operations Manager, you will be working closely with the General Manager and to drive excellence throughout the hotel. Ensuring seamless guest experiences throughout and upholding brand standards will be at the heart of your day to day activities. By collaborating with your department heads you will maximise on commercial results, maintain a safe and secure environment for our guests and team and enhance employee engagement.

Requirements:

• Proven experience in hotel management, with a track record of success in delivering exceptional guest service.
• Strong leadership skills with the ability to motivate and empower team members.
• Excellent communication, interpersonal, and problem-solving abilities.
• In-depth understanding of hotel operations and guest satisfaction.
• A passion for hospitality and a relentless commitment to excellence.

In addition to competitive rates of pay, we also offer:

Exclusive discounts for you, your friends and family

• Valor team member rates at our UK hotels, with rooms from just £30 Bed and Breakfast.
• Discounted stays for friends and family.
• 50% discount when dining in our restaurants and bars.
• Free meals while on duty, keeping you well-fuelled.
• Access to high-street discounts on a range of shops, experiences and more.
• Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme.
• Generous refer-a-friend bonuses, starting at £250.

Caring for your health and wellbeing, both in and outside of work

• A calendar of wellness activities - from healthy lunches to wellbeing walks and pay day treats, not forgetting our annual #HealthyHabits campaign.
• Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental and financial wellbeing.
• Healthcare Cash Plan options, from just £5 per month.

Supporting your hospitality career growth

• Fully funded apprenticeship programmes.
• Internal development programmes, designed to support you as you grow within your role.
• Monthly and annual team member service awards, making sure your achievements are recognised and celebrated.

We are an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.