Operations Manager

Valor Hospitality Careers - UK; Liverpool; On-site; GBP 36,000 - 44,000; Full time

Benefits offered by this job

Team member rates at UK hotels (£30 Bn

Discounted stays for friends andfamily

50% dining discount

Free meals on duty

High-street discounts

Cycle To Work Scheme

Refer-a-friend bonuses

Job summary

Hampton by Hilton, Liverpool John Lennon Airport is seeking an experienced Hotel Operations Manager to lead the hotel teams in delivering exceptional guest service and driving commercial results.

Reporting to the General Manager, you will strive for operational excellence, uphold brand standards and collaborate with department heads to maximise performance while ensuring guest safety and staff engagement.

Qualifications

• Experience in hotel management with a track record of guest service excellence.
• Strong leadership to motivate and empower teams.
• Excellent communication, interpersonal and problem-solving abilities.
• In-depth understanding of hotel operations and guest satisfaction.

Responsibilities

• Lead operational teams to deliver exceptional guest service.
• Drive commercial results and uphold brand standards.
• Collaborate with the General Manager and department heads to maximise performance.
• Ensure a safe and secure environment for guests and staff.
• Support employee engagement and development.

Skills

Hotel management

Leadership

Communication & interpersonal

Problem-solving

Guest service

Job description

Hampton by Hilton, Liverpool John Lennon Airport

£40,000 per annum, 40 hours per week over any 5 days

Do you obsess about the detail? Do you consistently strive for excellence? Do you have sound financial acumen? Then lets talk.

We are looking for an experienced Hotel Operations Manager to lead, inspire and motivate the operational teams in our hotel to deliver exceptional customer service and drive commercial results.

As our Hotel Operations Manager, you will be working closely with the General Manager and to drive excellence throughout the hotel. Ensuring seamless guest experiences throughout and upholding brand standards will be at the heart of your day to day activities. By collaborating with your department heads you will maximise on commercial results, maintain a safe and secure environment for our guests and team and enhance employee engagement.

Requirements:

• Proven experience in hotel management, with a track record of success in delivering exceptional guest service.
• Strong leadership skills with the ability to motivate and empower team members.
• Excellent communication, interpersonal, and problem-solving abilities.
• In-depth understanding of hotel operations and guest satisfaction.
• A passion for hospitality and a relentless commitment to excellence.

In addition to competitive rates of pay, we also offer:

Exclusive discounts for you, your friends and family

• Valor team member rates at our UK hotels, with rooms from just £30 Bed and Breakfast.
• Discounted stays for friends and family.
• 50% discount when dining in our restaurants and bars.
• Free meals while on duty, keeping you well-fuelled.
• Access to high-street discounts on a range of shops, experiences and more.
• Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme.
• Generous refer-a-friend bonuses, starting at £250.

Caring for your health and wellbeing, both in and outside of work

• A calendar of wellness activities - from healthy lunches to wellbeing walks and pay day treats, not forgetting our annual #HealthyHabits campaign.
• Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental and financial wellbeing.
• Healthcare Cash Plan options, from just £5 per month.

Supporting your hospitality career growth

• Fully funded apprenticeship programmes.
• Internal development programmes, designed to support you as you grow within your role.
• Monthly and annual team member service awards, making sure your achievements are recognised and celebrated.

We are an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.