Hotel Operations Leader - Elevate Guest Experience

Valor Hospitality Careers - UK; Liverpool; On-site; GBP 36,000 - 44,000; Full time

Benefits offered by this job

Team member rates at UK hotels (£30 Bn

Discounted stays for friends andfamily

50% dining discount

Free meals on duty

High-street discounts

Cycle To Work Scheme

Refer-a-friend bonuses

Job summary

Hampton by Hilton, Liverpool John Lennon Airport is seeking an experienced Hotel Operations Manager to lead the hotel teams in delivering exceptional guest service and driving commercial results.

Reporting to the General Manager, you will strive for operational excellence, uphold brand standards and collaborate with department heads to maximise performance while ensuring guest safety and staff engagement.

Qualifications

• Experience in hotel management with a track record of guest service excellence.
• Strong leadership to motivate and empower teams.
• Excellent communication, interpersonal and problem-solving abilities.
• In-depth understanding of hotel operations and guest satisfaction.

Responsibilities

• Lead operational teams to deliver exceptional guest service.
• Drive commercial results and uphold brand standards.
• Collaborate with the General Manager and department heads to maximise performance.
• Ensure a safe and secure environment for guests and staff.
• Support employee engagement and development.

Skills

Hotel management

Leadership

Communication & interpersonal

Problem-solving

Guest service

Job description

Hampton by Hilton, Liverpool John Lennon Airport is seeking an experienced Hotel Operations Manager to lead the hotel teams in delivering exceptional guest service and driving commercial results.

Reporting to the General Manager, you will strive for operational excellence, uphold brand standards and collaborate with department heads to maximise performance while ensuring guest safety and staff engagement.