Operations Manager

Valor Hospitality; Liverpool; On-site; GBP 36,000 - 44,000; Full time

Benefits offered by this job

Exclusive discounts for you, friends &

Staff rates at UK hotels (from £30 Bed

Discounted stays for friends & family

50% dining discount

Free meals on duty

Cycle To Work Scheme

Refer-a-friend bonuses (£250+)

Job summary

Hampton by Hilton Liverpool John Lennon Airport is seeking an experienced Hotel Operations Manager to lead the operational teams and deliver exceptional guest service. With a salary of £40,000 per annum for 40 hours per week over five days, you will work closely with the General Manager to drive excellence, maximise commercial results and uphold brand standards across the hotel.

The role also offers opportunities for growth within the Valor Hospitality portfolio and access to employee discounts

Qualifications

• Proven experience in hotel management with a track record of guest service excellence.
• Strong leadership to motivate and empower teams.
• Excellent communication, interpersonal and problem-solving abilities.
• Understanding of hotel operations and guest satisfaction.
• A passion for hospitality and commitment to excellence.

Responsibilities

• Lead operational teams to deliver exceptional guest service.
• Drive commercial results while maintaining brand standards.
• Collaborate with the General Manager and department heads.
• Ensure seamless guest experiences and a safe environment.
• Uphold health and safety and engage employees.

Skills

Hotel management

Leadership

Communication skills

Guest satisfaction

Hospitality passion

Job description

Hampton by Hilton, Liverpool John Lennon Airport

£40,000 per annum, 40 hours per week over any 5 days

Do you obsess about the detail? Do you consistently strive for excellence? Do you have sound financial acumen? Then lets talk.

We are looking for an experienced Hotel Operations Manager to lead, inspire and motivate the operational teams in our hotel to deliver exceptional customer service and drive commercial results.

As our Hotel Operations Manager, you will be working closely with the General Manager and to drive excellence throughout the hotel. Ensuring seamless guest experiences throughout and upholding brand standards will be at the heart of your day to day activities. By collaborating with your department heads you will maximise on commercial results, maintain a safe and secure environment for our guests and team and enhance employee engagement.

Requirements:

• Proven experience in hotel management, with a track record of success in delivering exceptional guest service.
• Strong leadership skills with the ability to motivate and empower team members.
• Excellent communication, interpersonal, and problem-solving abilities.
• In-depth understanding of hotel operations and guest satisfaction.
• A passion for hospitality and a relentless commitment to excellence.

In addition to competitive rates of pay, we also offer:

• Exclusive discounts for you, your friends and family
• Valor team member rates at our UK hotels, with rooms from just £30 Bed and Breakfast.
• Discounted stays for friends and family.
• 50% discount when dining in our restaurants and bars.
• Free meals while on duty, keeping you well-fuelled.
• Access to high-street discounts on a range of shops, experiences and more.
• Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme.
• Generous refer-a-friend bonuses, starting at £250.

Caring for your health and wellbeing, both in and outside of work

• A calendar of wellness activities - from healthy lunches to wellbeing walks and pay day treats, not forgetting our annual #HealthyHabits campaign.
• Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental and financial wellbeing.
• Healthcare Cash Plan options, from just £5 per month.

Supporting your hospitality career growth

• Fully funded apprenticeship programmes.
• Internal development programmes, designed to support you as you grow within your role.
• Monthly and annual team member service awards, making sure your achievements are recognised and celebrated.

We are an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.