Hotel Operations Leader: Guest Experience & Growth

Brightstar Hospitality Management; Grantham; On-site; GBP 40,000 - 60,000; Full time

Job summary

Brightstar Hospitality Management is seeking an Operations Manager to lead a hotel’s day-to-day operations, energise departments, and deliver excellence in guest experiences. You will drive standards in service, efficiency, and quality while upholding Brightstar’s values.

You will coach teams, manage rosters, maintain safety and brand standards, and partner with senior leadership to optimise performance and guest satisfaction across the property.

Qualifications

• Proven experience in hotel operations.
• Hands-on leader with a people-first mindset.
• Strong communication and coaching skills.
• Experience with PMS and POS systems.
• Proficient in Microsoft Office.
• Ability to work evenings, weekends and bank holidays.

Responsibilities

• Foster a motivated and high-performing team.
• Drive exceptional guest experience and satisfaction.
• Assist in delivering revenue and profit targets.
• Act as a trusted and visible leader within the property.
• Ensure compliance with safety, brand, and operational standards.

Skills

Hotel operations

People-first leadership

Communication

Leadership

PMS & POS systems

Microsoft Office

Evenings/weekends/bank holidays"flex

Tools

PMS

POS systems

Microsoft Office

Job description

Brightstar Hospitality Management is seeking an Operations Manager to lead a hotel’s day-to-day operations, energise departments, and deliver excellence in guest experiences. You will drive standards in service, efficiency, and quality while upholding Brightstar’s values.

You will coach teams, manage rosters, maintain safety and brand standards, and partner with senior leadership to optimise performance and guest satisfaction across the property.