Hotel Operations Leader: Guest Experience & Growth

DoubleTree by Hilton Hull; Hull and East Yorkshire; Presencial; GBP 55 000 - 75 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Team Member Programme with £50 Bed & 0

50% food and beverage discount

Employee Assistance Programme and well

Hapi discounts platform

Long Service Recognition Awards

Recognition and reward programmes

Five additional days annual leave from

Enhanced employer pension contribution

Enhanced family-friendly benefits

Learning and development opportunities

Resumo da oferta

leaf HOSPITALITY is seeking an experienced Hotel Manager to lead the day-to-day operation of the Hull property, ensuring exceptional guest experiences, strong commercial performance and a positive team culture.

You will report directly to the hotel General Manager, developing high-performing teams and driving revenue while maintaining standards across all departments. This role emphasizes guest satisfaction, brand alignment and a safe, compliant environment.

Qualificações

• Proven leadership experience within a hotel management role.
• Strong operational knowledge across multiple hotel departments.
• Passion for delivering exceptional guest experiences.
• Excellent leadership, communication and people management skills.
• Strong commercial awareness and business acumen.
• Ability to analyse performance and identify opportunities for improvement.
• A proactive, hands-on and solutions-focused approach.
• Ability to lead confidently in a fast-paced environment.

Responsabilidades

• Lead the day-to-day operation of the hotel, ensuring exceptional service and operational standards.
• Drive guest satisfaction and create memorable experiences throughout the guest journey.
• Lead, coach and support department leaders and their teams.
• Monitor and improve operational performance across all areas of the hotel.
• Support the delivery of revenue, profitability and budget objectives.
• Ensure compliance with all legal, health and safety, brand and company requirements.
• Analyse business performance and implement improvements where required.
• Foster a positive, inclusive and high-performing culture.
• Manage resources effectively to support operational and commercial success.
• Build strong relationships with guests, team members and key stakeholders.

Conhecimentos

Leadership

Hotel management

Guest experiences

People management

Commercial awareness

Operational excellence

Fast-paced environment

Descrição da oferta de emprego

leaf HOSPITALITY is seeking an experienced Hotel Manager to lead the day-to-day operation of the Hull property, ensuring exceptional guest experiences, strong commercial performance and a positive team culture.

You will report directly to the hotel General Manager, developing high-performing teams and driving revenue while maintaining standards across all departments. This role emphasizes guest satisfaction, brand alignment and a safe, compliant environment.