Hospitality Operations Leader

Harri; Sheffield; On-site; GBP 42,000 - 60,000; Full time

Benefits offered by this job

Breakfast stays

F&B discount

Wellbeing support

Discount platform

Long service awards

Annual leave

Pension contribution

Family-friendly benefits

Learning & development

Job summary

leaf HOSPITALITY is seeking an experienced Operations Manager to lead the day-to-day operations of a hotel, ensuring exceptional guest experiences, strong performance and a positive team culture. You will report to the General Manager and play a key role in driving service standards and commercial success.

You will lead multiple departments, develop people, and support the delivery of the hotel’s objectives in a fast-paced environment.

Qualifications

• Proven leadership experience within a hotel operations or management role.
• Strong operational knowledge across multiple hotel departments.
• Passion for delivering exceptional guest experiences.
• Excellent leadership, communication and people management skills.
• Strong commercial awareness and business acumen.
• Ability to analyse performance and identify opportunities for improvement.
• A proactive, hands-on and solutions-focused approach.
• Ability to lead confidently in a fast-paced environment.

Responsibilities

• Lead the day-to-day operation of the hotel’s F&B and Rooms divisions, ensuring high service standards.
• Drive guest satisfaction and memorable experiences across the guest journey.
• Coach and support departmental managers and teams.
• Monitor and improve operational performance across all hotel areas.
• Support delivery of revenue, profitability and budget objectives.
• Ensure compliance with health, safety, and brand requirements.
• Foster a positive, inclusive and high-performing culture.
• Manage resources to support operational and commercial success.
• Deputise for the General Manager when required.

Skills

Leadership

Hotel operations

People management

Commercial awareness

Performance analysis

Proactive approach

Fast-paced environment

Job description

leaf HOSPITALITY is seeking an experienced Operations Manager to lead the day-to-day operations of a hotel, ensuring exceptional guest experiences, strong performance and a positive team culture. You will report to the General Manager and play a key role in driving service standards and commercial success.

You will lead multiple departments, develop people, and support the delivery of the hotel’s objectives in a fast-paced environment.