Head of Hospitality & Service Excellence

Baxterstorey Uk; Waterford; On-site; GBP 42,000 - 58,000; Full time

Job summary

BaxterStorey UK is seeking a dynamic hospitality leader to inspire and empower a team across client-facing environments, from offices to stadiums. You will cultivate strong client relationships, mentor staff, and drive service excellence with a focus on food standards and innovation.

Join a culture that values inclusivity and continuous learning, delivering exceptional experiences while meeting Health & Safety, sustainability and governance KPIs.

Qualifications

• Previous experience commensurate with the role.
• Passion for food and customer service.
• Enjoys managing, training and supporting a team.
• Financially astute with budgeting and commercial performance focus.
• Excellent delegation and influencing skills.
• Able to prioritise multiple projects under pressure.
• Meticulous with high attention to detail.
• Strong verbal and written communication.
• Strategic thinking and critical reasoning.
• Aligns with BaxterStorey values.

Responsibilities

• Lead and support direct reports to deliver exceptional standards.
• Build positive relationships with clients and stakeholders.
• Mentor and develop the team through training and recognition.
• Foster a culture of excellence: caring service, food standards, and innovation.
• Achieve KPI targets including Health and Safety, Sustainability, Financial & Governance.

Skills

Team leadership

Budgeting

Financial analysis

Delegation

Communication

Prioritization

Attention to detail

Strategic thinking

Problem solving

Adaptability

Job description

BaxterStorey UK is seeking a dynamic hospitality leader to inspire and empower a team across client-facing environments, from offices to stadiums. You will cultivate strong client relationships, mentor staff, and drive service excellence with a focus on food standards and innovation.

Join a culture that values inclusivity and continuous learning, delivering exceptional experiences while meeting Health & Safety, sustainability and governance KPIs.