Hospitality Operations Leader — Multi-Site Growth

Baxterstorey; Greater London; On-site; GBP 63,000 - 77,000; Full time

Benefits offered by this job

35 Days holiday

Birthday holiday

Volunteering days (3)

Grandparent leave (3)

Maternity leave (24 weeks)

Secondary career leave

Wedding/commitment day

Free meals on shift

Bespoke development training

Pension and life insurance

Perkbox discounts

Wellbeing hub

Employee assistance programme

Cycle to work

Job summary

BaxterStorey is seeking an Operations Manager in London to lead a portfolio of high-profile clients, inspiring Account and General Managers to deliver outstanding food, service, and guest experiences. The role requires balancing creativity with profitability and coaching teams to run their businesses with confidence.

You will partner with clients, mentor leaders, and stay ahead of market trends, while delivering a supportive, inclusive environment and real regional impact.

Qualifications

• Experience managing large-scale, multi-site catering operations.
• Ability to interpret financial data and customer insights to shape strategies.
• Track record of driving innovation in food services and embracing trends.
• Strong presentation skills and the charisma to influence stakeholders.
• Leader who champions health & safety, diversity and inclusion.
• Natural people developer with focus on training and mentoring.
• A foodie at heart with growth mindset.

Responsibilities

• Maximise performance of the team through positive and effective leadership, combined with support and coaching.
• To form and maintain a culture where individual and team development is encouraged, service standards are reviewed and improved.
• Ensure all company and legislative Health & Safety requirements are achieved.
• Identify new opportunities and develop strategies for maximising them.
• Stay updated on market trends.
• Mobilise and support new locations.

Skills

Operations management

Multisite leadership

Analytical mindset

Strategic thinking

Presentation skills

Health & safety leadership

People development

Job description

BaxterStorey is seeking an Operations Manager in London to lead a portfolio of high-profile clients, inspiring Account and General Managers to deliver outstanding food, service, and guest experiences. The role requires balancing creativity with profitability and coaching teams to run their businesses with confidence.

You will partner with clients, mentor leaders, and stay ahead of market trends, while delivering a supportive, inclusive environment and real regional impact.