Hotel General Manager: Lead Operations & Guest Experience

Manorview Group; Howwood; On-site; GBP 54,000 - 66,000; Full time

Benefits offered by this job

Profit sharing after 1 year

Free meals on shift

Drinks on shift (soft/hot)

Wellbeing resources

Learning & development opportunities

Employee perks and other benefits

Job summary

Manorview Group in Scotland seeks a General Manager to lead our hospitality venues, guiding and coaching a brilliant team while ensuring top guest service standards.

You will own the hotel’s P&L, drive revenue, manage budgets, and recruit and develop department heads. The role requires passion for people, a proactive mindset, and commitment to health, safety, and continuous improvement.

Qualifications

• We are looking for an individual who loves the hospitality industry and has worked at a General Managers position or similar level.

Responsibilities

• Oversee all hotel departments and ensure day-to-day operations run smoothly with guest service standards
• Coach and guide the team, provide support, and implement improvements that benefit both guests and staff
• Own the hotel’s P&L, meet revenue targets, control costs, and monitor budgets across departments
• Hire, train, and manage department heads and oversee payroll, recruitment, and people matters
• Drive occupancy and revenue growth, build relationships with clients and event planners
• Ensure health, safety and fire standards; ensure legal compliance training is completed

Job description

Manorview Group in Scotland seeks a General Manager to lead our hospitality venues, guiding and coaching a brilliant team while ensuring top guest service standards.

You will own the hotel’s P&L, drive revenue, manage budgets, and recruit and develop department heads. The role requires passion for people, a proactive mindset, and commitment to health, safety, and continuous improvement.