Hotel Manager: Lead Guest Experience & Team Excellence

Premier-Inn; Stepps; On-site; GBP 34,000 - 36,000; Full time

Benefits offered by this job

Bonus scheme

Pension scheme

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Perks at Work

Discounts at restaurants

Job summary

Premier Inn in Glasgow Stepps is seeking an experienced Hotel Manager to lead daily hotel operations and drive guest satisfaction. You will oversee Front of House and Housekeeping teams, ensuring service excellence and adherence to brand standards.

The role emphasizes safety, team development, and delivering a vibrant guest experience across a premier UK hotel brand. A strong leadership background in hospitality and a passion for service are essential.

Qualifications

• Previous management experience in the hospitality industry or similar environment where you led a team to success.
• Strong leadership skills with a passion for customer service.
• Excellent team management and communication skills with a warm, genuine approach to people and a capacity to engender trust and win support at all levels.
• Commitment to safety and maintaining high standards of service.

Responsibilities

• Lead and motivate our team of Front of House and Housekeeping to ensure outstanding service and compliance with our brand standards.
• Work with the team to manage daily operations within the hotel, including the bar and kitchen, to keep us the UK's number one.
• Understand the bigger picture and what really matters in your hotel to drive improvement and spot commercial opportunities.
• Ensure health and safety standards are met throughout the hotel and to maintain our high-quality standards.

Job description

Premier Inn in Glasgow Stepps is seeking an experienced Hotel Manager to lead daily hotel operations and drive guest satisfaction. You will oversee Front of House and Housekeeping teams, ensuring service excellence and adherence to brand standards.

The role emphasizes safety, team development, and delivering a vibrant guest experience across a premier UK hotel brand. A strong leadership background in hospitality and a passion for service are essential.