Hospitality Service Supervisor \" Front Office

LGH Hotels Management Ltd; Glasgow; On-site; GBP 22,000 - 29,000; Full time

Benefits offered by this job

Employee discounts

Shopping discounts

Eye care

Free meals on duty

Free parking

Wellbeing resources

Job summary

The Glasgow Hotel, part of LGH Hotels Management, seeks a proactive front desk supervisor to lead a busy reception team and deliver exceptional guest service. You will manage check-ins, guest inquiries, and collaborate with departments to ensure smooth operations in a vibrant Glasgow city centre hotel.

Ideal candidates will have at least 12 months of supervisory experience, strong IT skills, and familiarity with Opera, Delphi and MS Office.

Qualifications

• Experience in a busy hotel front desk environment is preferred.
• At least 12 months of supervisory experience is required.
• Strong IT skills including MS Office and financial systems.
• Excellent oral and written communication skills.
• Experience using Opera, Delphi and Microsoft Office is preferred.

Responsibilities

• Oversee and support front desk team to ensure a high standard of guest service.
• Handle guest check-ins/check-outs professionally and efficiently.
• Monitor room availability, reservations, and guest requests to optimise occupancy.
• Collaborate with hotel departments to deliver consistent hospitality experiences.

Skills

Front desk operations

Supervisory experience

IT skills

Opera PMS

Delphi

MS Office

Numeracy

Communication

Tools

Opera

Delphi

MS Office

Job description

The Opportunity

Our front office teams, deliver a true hospitality experience to all our guests, from welcoming the guests, and describing hotel facilities available while offering a professional, friendly, and engaging service.

YOU will be a positive and engaging individual, with a passion for making guests smile and will receive guests in a professional and friendly manner, handling all customer check-ins’ or inquiries.

As the front-facing member of the team, you will ensure you are always presentably engaging in positive communication with the team and department, always acting as a professional, and delivering consistently exceptional hospitality service to all guests at the hotel.

Benefits

• Our enviable employee discounts on bedroom rates across our Best Western hotel portfolio.


• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.


• Eye care


• Free legal & money advice


• Counseling sessions


• Hospital & death benefit plans


• Cycle to work scheme


• Wellbeing tips and support fitness videos


• Recipe ideas


• Advice on keeping active and healthy living


• Wellbeing podcasts and tv


• Breathing exercises
  
• 24/7 advice and support line


• Team reward & recognition


• Free meals on duty


• Free parking

Ideal Candidate

• YOU will have experience working within a busy hotel front desk environment (Preferred)


• At least 12 months of supervisory experience


• Highly motivated and proactive; acting with professionalism and positivity in all interactions.


• Excellent IT skills (MS Office, Financial systems) and numeracy


• Excellent oral and written communication skills


• Experienced user of Opera, Delphi, and Microsoft Office (Preferred)


• A positive and engaging demeanor.

Hotel

The Glasgow Hotel, part of the Signature Collection by Best Western, seamlessly blends old and new architecture, making it a standout on the Glasgow skyline near the River Clyde, right in the heart of vibrant Glasgow. Just seconds from junction 19 of the M8, 300 meters from Anderston railway station, and less than a mile from both Glasgow Central and Glasgow Queen Street train stations, the hotel is ideally located.

The hotel features 141 bedrooms, including 16 family rooms and 12 self-catering studio apartments. It also offers six meeting rooms with a capacity for up to 160 delegates, an indoor 15-meter swimming pool, a gym, and beauty treatment rooms

About Us

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.

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