Hotel Night Security & Guest Services Lead - Discounts

The Counting House, Cornhill; Greater London; On-site; GBP 17,000 - 22,000; Full time

Benefits offered by this job

Night shift premium pay

Uniform provided

Employee discounts on hotel stays andF

Job summary

The Counting House, Cornhill is seeking a Night Porter to maintain safety and security across the hotel during night hours while also delivering front-of-house guest services.

In addition to security duties, you will assist with light operational tasks and housekeeping to ensure a smooth handover to the morning shift, including handling late check-ins, requests, and coordinating with other hotel teams.

Qualifications

• Proven experience in a security-focused role, night shift or hospitality.
• Strong communication and interpersonal skills.
• Trustworthy, reliable, and able to work independently.
• Basic computer literacy for reservation systems and email.
• Physical ability for light lifting and moving linen.

Responsibilities

• Security & Safety: patrols, monitor CCTV, lock entry points, coordinate emergencies, maintain night log.
• Customer Service & Front Desk: welcome late guests, handle late check-in/out, respond to inquiries, manage night switchboard.
• Operational & Housekeeping: sort and distribute linen, set up meeting rooms, light cleaning of lobby/public areas.

Skills

Security experience

Communication skills

Independent working

Basic computer literacy

Physical fitness

Tools

Hotel reservation systems

Job description

The Counting House, Cornhill is seeking a Night Porter to maintain safety and security across the hotel during night hours while also delivering front-of-house guest services.

In addition to security duties, you will assist with light operational tasks and housekeeping to ensure a smooth handover to the morning shift, including handling late check-ins, requests, and coordinating with other hotel teams.