Night Porter (4-days on, 4-days off)

The Counting House, Cornhill; Greater London; On-site; GBP 17,000 - 22,000; Full time

Benefits offered by this job

Night shift premium pay

Uniform provided

Employee discounts on hotel stays andF

Job summary

The Counting House, Cornhill is seeking a Night Porter to maintain safety and security across the hotel during night hours while also delivering front-of-house guest services.

In addition to security duties, you will assist with light operational tasks and housekeeping to ensure a smooth handover to the morning shift, including handling late check-ins, requests, and coordinating with other hotel teams.

Qualifications

• Proven experience in a security-focused role, night shift or hospitality.
• Strong communication and interpersonal skills.
• Trustworthy, reliable, and able to work independently.
• Basic computer literacy for reservation systems and email.
• Physical ability for light lifting and moving linen.

Responsibilities

• Security & Safety: patrols, monitor CCTV, lock entry points, coordinate emergencies, maintain night log.
• Customer Service & Front Desk: welcome late guests, handle late check-in/out, respond to inquiries, manage night switchboard.
• Operational & Housekeeping: sort and distribute linen, set up meeting rooms, light cleaning of lobby/public areas.

Skills

Security experience

Communication skills

Independent working

Basic computer literacy

Physical fitness

Tools

Hotel reservation systems

Job description

Job Purpose

The Night Porter is primarily responsible for maintaining the safety, security, and security oversight of the hotel premises during the night hours. While security is the core priority, this role also provides essential front‑of‑house guest services and assists with light operational and housekeeping duties to ensure a smooth transition to the morning shift.

Key Responsibilities

Security & Safety (Primary Focus)

• Conduct regular, scheduled patrols of all internal public areas, corridors, and external hotel perimeters.
• Monitor security systems, CCTV cameras, and fire alarm panels, reporting any anomalies immediately.
• Ensure all external doors, windows, and entry points are securely locked and unauthorized access is prevented.
• Act as the primary point of contact and coordinator during night‑time emergencies, including fire alarms or medical incidents.
• Maintain a comprehensive night log of all security checks, incidents, and notable occurrences.

Customer Service & Front Desk

• Provide a warm, professional welcome to late‑arriving guests and efficiently manage the late check‑in process.
• Assist departing guests with early check‑outs, processing payments accurately.
• Respond promptly and politely to guest inquiries, complaints, or room service requests during the night.
• Manage the hotel switchboard, handling incoming night calls and taking accurate messages.

Operational & Housekeeping Support (Light Lifting)

• Sort, move, and organize clean and dirty hotel linen deliveries using carts or cages.
• Distribute extra linen, towels, or guest amenities to rooms upon request.
• Set up meeting rooms or breakfast areas according to instructions for the morning shift.
• Perform light cleaning duties in the lobby and public areas to maintain high standards of presentation.

Qualifications and Requirements

• Proven experience in a security‑focused role, night shift position, or hospitality environment is highly desirable.
• Strong communication and interpersonal skills, with a natural ability to remain calm and professional under pressure.
• Trustworthy, reliable, and capable of working independently with minimal supervision.
• Basic computer literacy for handling hotel reservation systems and email.
• Physical capability to perform light lifting duties, including handling linen bundles and moving light furniture.

Benefits

• Competitive night shift premium pay.
• Uniform provided.
• Employee discounts on hotel stays and food & beverage.
• Career progression opportunities within the hospitality group.