Hotel Manager: Lead Teams & Elevate Guest Experience

Travelodge; Wickford; On-site; GBP 30,000 - 36,000; Full time

Benefits offered by this job

Annual bonus up to 13%

Room discounts 50%

Food & drink discounts

Job summary

Travelodge Basildon Wickford is seeking an enthusiastic Hotel Manager to lead and develop a customer‑centric hotel team. You will coach staff, recruit effectively, and ensure high standards in guest service, food and beverage, and facilities management.

A 12‑month fixed-term contract applies, with opportunities to drive performance and staff development. The role offers full or part-time hours, inclusion in bonus schemes, and a benefits package designed to reward strong leadership and consistent

Qualifications

• Experience leading a team in a service-led customer-facing industry.
• Strong people management and coaching skills.
• Customer-focused mindset with a drive for KPI delivery.

Responsibilities

• Lead, coach and motivate hotel teams to deliver outstanding guest experiences.
• Create personal development plans and recruit with strong induction processes.
• Oversee food & beverage standards and upsell opportunities in Bar Cafe hotels.
• Monitor customer feedback and implement targeted improvement actions.
• Ensure rooms and public areas are cleaned to brand standards; oversee repairs and maintenance.
• Manage rotas, banking and health & safety, and drive team engagement.

Job description

Travelodge Basildon Wickford is seeking an enthusiastic Hotel Manager to lead and develop a customer‑centric hotel team. You will coach staff, recruit effectively, and ensure high standards in guest service, food and beverage, and facilities management.

A 12‑month fixed-term contract applies, with opportunities to drive performance and staff development. The role offers full or part-time hours, inclusion in bonus schemes, and a benefits package designed to reward strong leadership and consistent