Guest Experience Lead

Hampton By Hilton Blackburn; Knuzden Brook; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

£50 Bed & Breakfast stays across leafH

50% food and beverage discount

Employee Assistance Programme

Hapi discounts platform

Long Service Recognition Awards

Team Member recognition awards

Annual leave grows with service

Training and development opportunities

Job summary

leaf HOSPITALITY is seeking a passionate and motivated Guest Service Manager to help lead the day-to-day operation of the hotel and create exceptional experiences for our guests. This hands-on leadership role will support the operation across the hotel, lead by example and ensure guests receive outstanding service from arrival through to departure.

If you enjoy working with people in a fast-paced environment and are ready to advance your hospitality career, we'd love to hear from you.

Qualifications

• Previous experience in a hospitality supervisory or leadership role.
• Strong communication and interpersonal skills.
• Ability to lead by example and support others.
• Good organisational and problem‑solving skills.
• Confidence in making decisions and resolving guest issues.
• Positive, proactive and guest‑focused attitude.

Responsibilities

• Support the day-to-day operation of the hotel, ensuring exceptional guest experiences.
• Lead by example and support team members across operational departments.
• Create a warm welcome and memorable experiences for guests from arrival through to departure.
• Act as a key point of contact for guests, resolving enquiries and issues professionally.
• Support service delivery across the hotel to ensure operational standards are maintained.
• Assist with coaching, training and supporting team members.
• Monitor guest feedback and identify opportunities for improvement.
• Support the achievement of guest satisfaction and operational targets.
• Ensure compliance with company, brand and legal requirements.
• Help create a positive and engaging environment for guests and colleagues.

Skills

Hospitality leadership

Guest experience

Communication skills

Problem solving

Organizational skills

Decision making

Flexible attitude

Guest-focused

Job description

leaf HOSPITALITY is seeking a passionate and motivated Guest Service Manager to help lead the day-to-day operation of the hotel and create exceptional experiences for our guests. This hands-on leadership role will support the operation across the hotel, lead by example and ensure guests receive outstanding service from arrival through to departure.

If you enjoy working with people in a fast-paced environment and are ready to advance your hospitality career, we'd love to hear from you.