Guest Experience Front Desk Associate

Harri; Hull and East Yorkshire; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Bed & breakfast stays

50% food & beverage discount

Employee assistance programme

Hapi discounts platform

Long service recognition

Team member recognition awards

Annual leave increases with service

Training and development opportunities

Job summary

leaf HOSPITALITY is recruiting a friendly Receptionist for its four-star hotel on Ferensway, Hull, minutes from the train station and St Stephens Shopping Centre. You’ll be the first point of contact for guests, greeting them warmly and helping ensure every visit is memorable.

Join our Front Office team and enjoy staff discounts, training and development opportunities while delivering exceptional guest experiences in a busy, guest-facing role.

Qualifications

• Previous hospitality, customer service or Front Office experience is desirable but not essential

Responsibilities

• Welcome guests and create a positive first impression of the hotel
• Manage check-ins, check-outs and reservations in line with company standards
• Respond to guest enquiries and requests professionally and efficiently
• Provide information about the hotel, local area and available services
• Process payments and maintain accurate guest records
• Handle guest feedback and escalated concerns where appropriate
• Support the smooth day-to-day operation of the Front Office department
• Ensure reception and guest-facing areas remain welcoming and presentable
• Support upselling opportunities and promote hotel services where appropriate
• Work collaboratively with colleagues to deliver exceptional guest experiences

Job description

leaf HOSPITALITY is recruiting a friendly Receptionist for its four-star hotel on Ferensway, Hull, minutes from the train station and St Stephens Shopping Centre. You’ll be the first point of contact for guests, greeting them warmly and helping ensure every visit is memorable.

Join our Front Office team and enjoy staff discounts, training and development opportunities while delivering exceptional guest experiences in a busy, guest-facing role.