Receptionist

Harri; Hull and East Yorkshire; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Bed & breakfast stays

50% food & beverage discount

Employee assistance programme

Hapi discounts platform

Long service recognition

Team member recognition awards

Annual leave increases with service

Training and development opportunities

Job summary

leaf HOSPITALITY is recruiting a friendly Receptionist for its four-star hotel on Ferensway, Hull, minutes from the train station and St Stephens Shopping Centre. You’ll be the first point of contact for guests, greeting them warmly and helping ensure every visit is memorable.

Join our Front Office team and enjoy staff discounts, training and development opportunities while delivering exceptional guest experiences in a busy, guest-facing role.

Qualifications

• Previous hospitality, customer service or Front Office experience is desirable but not essential

Responsibilities

• Welcome guests and create a positive first impression of the hotel
• Manage check-ins, check-outs and reservations in line with company standards
• Respond to guest enquiries and requests professionally and efficiently
• Provide information about the hotel, local area and available services
• Process payments and maintain accurate guest records
• Handle guest feedback and escalated concerns where appropriate
• Support the smooth day-to-day operation of the Front Office department
• Ensure reception and guest-facing areas remain welcoming and presentable
• Support upselling opportunities and promote hotel services where appropriate
• Work collaboratively with colleagues to deliver exceptional guest experiences

Job description

Receptionist

This stunning four-star hotel is centrally located within Hull, on Ferensway, minutes from the train station and St Stephens Shopping Centre. The hotel is opposite the Hull Truck Theatre and is a short stroll to the bustling downtown and marina area. This contemporary-style hotel offers a stylish stay for corporate guests and also accommodates leisure guests and family stays with its spacious and relaxing environment. Join Our Team

We're looking for a friendly and professional Receptionist to join our Front Office team and help create exceptional experiences for our guests.

This is a guest-facing role where you'll be the first point of contact for many of our guests, providing a warm welcome, supporting their stay and helping to ensure every visit is memorable.

If you enjoy working with people, thrive in a busy environment and are passionate about hospitality, we'd love to hear from you.

Why Join Us?

• Team Member Programme with £50 Bed & Breakfast stays across participating leaf HOSPITALITY hotels

• 50% food and beverage discount

• Employee Assistance Programme and wellbeing support

• Hapi discounts platform

• Long Service Recognition Awards

• Team Member recognition awards

• Annual leave that increases with length of service, gaining an additional day each year up to a maximum of 5 extra days

• Training and development opportunities

What You'll Be Doing

• Welcome guests and create a positive first impression of the hotel

• Manage check-ins, check-outs and reservations in line with company standards

• Respond to guest enquiries and requests professionally and efficiently

• Provide information about the hotel, local area and available services

• Process payments and maintain accurate guest records

• Handle guest feedback and escalated concerns where appropriate

• Support the smooth day-to-day operation of the Front Office department

• Ensure reception and guest-facing areas remain welcoming and presentable

• Support upselling opportunities and promote hotel services where appropriate

• Work collaboratively with colleagues to deliver exceptional guest experiences

What We’re Looking For

• Previous hospitality, customer service or Front Office experience is desirable but not essential

• Passion for delivering exceptional guest experiences

• Friendly, confident and professional approach

• Strong communication and interpersonal skills

• Good organisational and problem-solving abilities

• Ability to remain calm and professional in a busy environment

• Positive and team-focused attitude

• Flexible approach to working hours, including evenings, weekends and holidays

About leaf HOSPITALITY

leaf HOSPITALITY is a hotel management company trusted by owners to operate branded and independent hotels across the UK.

Since 2007, we've managed every property as if it were our own, combining commercial expertise with a people-first approach. We build strong teams, create memorable guest experiences and deliver long‑term success for our hotels, owners and communities.

Everything we do is guided by one principle:

be EXCELLENT.

Diversity & Inclusion

We are committed to creating an inclusive workplace where everyone feels welcome, respected and able to succeed. We celebrate individuality and believe diverse perspectives help us deliver better experiences for our guests, teams and communities.

Compensation: Minimum Wage