Hotel Manager: Lead a Customer-First Team | Flexible Hours

Travelodge; Falkirk; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Annual bonus up to 13%

50% room and food discount

Friends and family discounts

£50 work anniversary voucher

28 days annual leave + longevity

Pension scheme (8% employer 3%)

Job summary

Travelodge Falkirk is seeking a Hotel Manager to lead, coach and motivate our hotel team, delivering outstanding customer experience every day. This role is available on a Full Time or Part Time basis, with opportunities for internal development and progression.

You will recruit, induct and develop staff, ensure brand standards for food and service, drive revenue through upselling, manage rotas, banking and health & safety, and monitor guest feedback to drive improvements.

Qualifications

• Lead, coach and motivate hotel teams to deliver service excellence.
• Recruit and induct new staff with a warm, welcoming approach.
• Ensure brand standards for food and beverages where applicable.
• Drive revenue through upselling and cross-selling.
• Respond to guest feedback with targeted improvement plans.
• Manage rotas, banking and health & safety compliance.

Responsibilities

• Lead, coach and motivate hotel teams to deliver an outstanding customer experience.
• Create personal development plans for team members' career growth.
• Recruit and induct new team members with a warm welcome.
• Ensure food is prepared and presented to brand standards (Bar Cafe hotels).
• Maximise food and beverage sales through cross- and upselling.
• Review guest feedback to implement improvement actions.
• Ensure rooms and public areas meet company standards.
• Report and oversee repairs or maintenance when needed.
• Handle rota management, banking and health & safety duties.
• Encourage team engagement to unlock incentive opportunities.

Job description

Travelodge Falkirk is seeking a Hotel Manager to lead, coach and motivate our hotel team, delivering outstanding customer experience every day. This role is available on a Full Time or Part Time basis, with opportunities for internal development and progression.

You will recruit, induct and develop staff, ensure brand standards for food and service, drive revenue through upselling, manage rotas, banking and health & safety, and monitor guest feedback to drive improvements.