Hotel Manager: Guest-Experience & Ops Leader

Watergate Bay Hotel; Tregurrian; On-site; GBP 80,000 - 120,000; Full time

Benefits offered by this job

Comprehensive benefits package

Enhanced maternity/paternity pay

Professional development

Team experiences and events

Discounts on stays

Job summary

Watergate Bay Hotel is seeking an exceptional Hotel Manager to lead us into our next chapter. This is a key operational leadership role, with responsibility for the day to day running of the hotel, ensuring exceptional guest experiences, operational excellence, commercial performance, and a positive team culture.

Reporting to the Operations Director, you’ll work with teams across Brand Delivery, Finance, Marketing and Business Development to deliver the strategic direction through excellent

Qualifications

• Senior leadership experience in a quality hotel operation.
• Understanding of hotel P&Ls, productivity, budgets and commercial performance.

Responsibilities

• Lead the day-to-day operation of the hotel, ensuring high standards across F&B, rooms, housekeeping, events, maintenance and Swim Club.
• Champion a guest-first culture and continually improve the guest experience.
• Develop departmental leaders and create a high-performing, collaborative team culture.
• Recruit, onboard and develop management team members to build future talent.
• Achieve operational and commercial objectives through labour, costs and performance management.
• Collaborate with the Operations Director and wider teams to ensure distinctive, commercially effective programming.

Job description

Watergate Bay Hotel is seeking an exceptional Hotel Manager to lead us into our next chapter. This is a key operational leadership role, with responsibility for the day to day running of the hotel, ensuring exceptional guest experiences, operational excellence, commercial performance, and a positive team culture.

Reporting to the Operations Director, you’ll work with teams across Brand Delivery, Finance, Marketing and Business Development to deliver the strategic direction through excellent