Hotel Manager

Kew Green Hotels; Newport; Hybrid; GBP 60,000 - 85,000; Full time

Benefits offered by this job

Discounted hotel stays

Leisure clubs access

Retail discounts

Personal and career development

Employee Assistance Line

Job summary

Kew Green Hotels is seeking an experienced Hotel Manager to lead the day-to-day operations at a Georgian manor property in Newport. You will oversee budgeting, events, and staff performance, driving revenue and ensuring exceptional guest experiences while maintaining compliance and safety standards.

The role reports to the Regional General Manager and requires strong leadership, financial acumen, and a hands-on approach to managing a diverse team in a hospitality setting.

Qualifications

• Strong Leadership: The ability to motivate and inspire a team, fostering positive work environment by leading from the front.
• Exceptional Communication: With excellent verbal and written communication skills, you are equally comfortable interacting with guests, employees and stakeholders.
• Financial Acumen: A solid understanding of budget management and the ability to drive revenue while controlling costs.
• Solution Driven: In all situations, your main goal is to provide as quick, clear and effective a solution as possible.
• Customer Centric: Dedication to ensuring exceptional guest satisfaction and experience.
• Innovative and Detail Oriented: Proactive in seeking opportunities to improve service delivery and maximise revenue, with a keen eye for detail in overseeing property maintenance, health and safety and compliance
• Team Player: Capability to recruit, train and manage a diverse team, fostering growth and development.

Responsibilities

• Managing budgets and expenditure.
• Overseeing major events.
• Recruiting, training and managing hotel employees.
• Ensuring compliance with health, safety and licensing laws, as well as maintaining property and amenities.
• Continuously improving business operations through standard procedures, maximising revenue and monitoring employee performance.

Skills

Leadership

Communication

Financial acumen

Solution oriented

Customer focus

Attention to detail

Team player

Job description

We are seeking a hands‑on Hotel Manager with a strong operational background to lead the team in this unique and beautiful property.

A favourite spot for local couples to say “I do” against the backdrop of our timeless Georgian Manor, this isn’t just any hotel. With regular weddings and events throughout the year, you’ll pivot seamlessly from budgets to banquets, driving revenue and empowering the team to deliver an exceptional experience to your guests.

This role reports to the Regional General Manager.

About the role

You are responsible for overseeing the smooth running of day-to-day operations in the hotel and managing ongoing profitability. Guiding and inspiring your team of trusted HODs, you ensure all revenue, guest satisfactionand brand targets are met.

Duties include:

• Managing budgetsand controlling expenditure
• Overseeing majorevents.
• Recruiting, training and managinghotel employees.
• Ensuringcompliancewith health, safety and licensing laws, as well as maintaining property and amenities.
• Continuously improving businessoperations through standard procedures, maximising revenue and monitoring employee performance.

About You

An ideal candidate for this role should possess the following attributes:

• Strong Leadership:The ability to motivate and inspire a team, fostering positive work environment by leading from the front.
• Exceptional Communication:With excellent verbal and written communication skills, you are equally comfortable interacting with guests, employees and stakeholders.
• Financial Acumen:A solid understanding of budget management and the ability to drive revenue while controlling costs.
• Solution Driven:In all situations, your main goal is to provide as quick, clear and effective a solution as possible.
• Customer Centric:Dedication to ensuring exceptional guest satisfaction and experience.
• Innovative and Detail Oriented:Proactive in seeking opportunities to improve service delivery and maximise revenue, with a keen eye for detail in overseeing property maintenance, health and safety and compliance
• Team Player: Capability to recruit, train and manage a diverse team, fostering growth and development.

This role would be ideal for an Operations Manager in a banqueting hotel ready to take on their first Hotel Manager role.

At Kew Green Hotels, we encourage applications from individuals of all backgrounds and abilities. Should you require any reasonable adjustments throughout the recruitment process, please make sure to complete the relevant application questions, or contact [e-mail] if you have any questions. We are committed to supporting any adjustments you may need.

Benefits

Our rewards package includes:

• Discounted hotel stays around the globe, with food and beverage discounts.
• Attractive discounts across many major retailers, restaurants, and events
• FREE and UNLIMITED access to our Leisure Clubs (gym, pool, steam rooms)
• Personal and career development, including apprenticeships.
• 24/7, 365 days Employee Assistance Line for mental health and wellbeing support, financial and legal advice.

Next steps

A member of the recruitment team will be in touch to book a 15-minute chat with shortlisted candidates so we can get to know you better. We will explain the role in detail, and you can highlight your skills to us. If successful at this stage, you will meet the Regional General Manager and Director of Operations.

Who are Kew Green Hotels?

Kew Green Hotels is a rapidly expanding global company, with a diverse portfolio across several leading hotel brands.

Our mission is to operate hotels which make us proud, but what unites us all is our values:

• We Love To Pursue Outstanding
• We Respect Our People And Communities
• We Focus On Details
• We Are Pragmatic

If you share our values and you’re committed to doing work that you can be proud of, we would love to hear from you!

You can find out more about our mission and values, our history and more on our website at www.kewgreenhotels.com