Hotel L&D Business Partner: Coaching, Onboarding & Growth

Scotsman; Glasgow; Hybrid; GBP 42,000 - 64,000; Full time

Benefits offered by this job

Holiday Purchase Scheme

Stream savings 40%

Food & cinema discounts 30%

Hotel and apartment discounts

Perks portal access

Cycle to Work Scheme

Scotsman Steps training programme

Job summary

The Scotsman Group is seeking an experienced Learning and Development Business Partner to join our team, supporting the Hotel and Accommodation Division across venues in Edinburgh and St Andrews. You will partner with senior leaders to design and deliver development initiatives that raise service standards.

The role emphasizes coaching, onboarding, QA of inductions, LMS administration, and talent management.

Qualifications

• Strong hotel operational experience.
• Proven ability to coach, mentor and train.
• Experience of positively challenging and influencing across all levels of the business.
• Proven ability to personally deliver full training cycle (scope/design/deliver/evaluate) and manage quality of output from external contributors.
• Ability to translate the complex and make simple.
• Strong brand and culture awareness with experience in how to bring that to life for others through learning interventions.
• Proven track record of driving employee development, and creating a range of development interventions to support individuals at all levels of the business.
• Strong guest service focus.
• Strong communication skills.
• Strong delivery focus - able to translate strategy and plans into strong outcomes.
• Initiative and problem solving skills.

Responsibilities

• To support operational training and coaching to drive service and standards in our Hotel and Accommodation Division.
• Scope, design, deliver and evaluate development initiatives that are simple, relevant and transferable, working in collaboration with senior leaders and subject matter experts.
• Oversee the induction and onboarding process ensuring that managers are fully trained and competent in the process.
• Provide quality assurance for inductions and reviews.
• Support the admin of the Learning Management System (LMS).
• Deliver on outputs from the People Agenda and Business Review Meetings and act as a source of L & D expertise for the business.
• Review and provide reports / MI and participate in other training projects where required.
• Manage the coordination and delivery of an effective range of learning, mentoring and coaching at all organisational levels.
• Support our employees to plan their careers with insight and understanding through our career pathways, PDPs and internal training programmes
• Facilitate talent management process, in partnership with Operations and support succession planning through the PDP process.
• Build external networks to facilitate development opportunities.

Skills

Hotel operations experience

Coaching & training

Influencing across levels

Training cycle design & delivery

Brand & culture awareness

Employee development

Guest service focus

Communication skills

Strategic thinking

Job description

The Scotsman Group is seeking an experienced Learning and Development Business Partner to join our team, supporting the Hotel and Accommodation Division across venues in Edinburgh and St Andrews. You will partner with senior leaders to design and deliver development initiatives that raise service standards.

The role emphasizes coaching, onboarding, QA of inductions, LMS administration, and talent management.