Hotel Learning and Development Business Partner

Scotsman Hospitality; Glasgow; On-site; GBP 40,000 - 52,000; Full time

Benefits offered by this job

Holiday Purchase Scheme

Stream discount

Food & cinema discount

Hotel & apartment discounts

Perks portal access

Cycle to Work

Training programme

Job summary

Scotsman Hospitality is seeking an experienced Learning and Development Business Partner to support our Hotel and Accommodation Division, with locations primarily in Edinburgh and St Andrews. You will drive service standards through targeted training, coaching and induction programs.

You will collaborate with senior leaders to scope, design, deliver and evaluate development initiatives, while managing LMS and reporting on training outcomes.

Qualifications

• Experience designing and delivering training in hospitality or service sectors.
• Experience with learning management systems (LMS) and training administration.
• Strong coaching/mentoring ability with cross-functional teams.
• Proven track record of delivering end-to-end training programs.

Responsibilities

• Support operational training and coaching to drive service standards in Hotel and Accommodation Division.
• Design, deliver and evaluate development initiatives with senior leaders and SMEs.
• Oversee induction/onboarding ensuring managers are trained and competent.
• Provide QA for inductions and reviews; administer LMS processes.
• Generate MI reports and support People agenda and training projects.
• Coordinate and deliver learning, mentoring and coaching at all levels.
• Assist career pathways, PDPs and internal training programmes for staff.
• Support talent management and succession planning through PDP processes.
• Build external networks to create development opportunities.

Skills

Hotel operations

Coaching & mentoring

Stakeholder influence

Training design

Complex to simple

Brand & culture

Employee development

Guest service focus

Communication skills

Delivery focus

Initiative & problem solving

Job description

o we are?

The Scotsman Group is Scotland’s largest and most diverse hospitality group, with a collection of over 40 venues across Scotland including bars, restaurants, hotels and more.

Wh

The Scotsman Group is Scotland’s largest and most diverse hospitality group, with a collection of over 40 venues across Scotland including bars, restaurants, hotels and more.

We are looking for an experienced and talented Learning and Development Business Partner to join our fantastic team covering our Hotel and Accommodation Division with locations mainly in Edinburgh and St Andrews.

As part of Scotsman Hospitality, you will have access to the following benefits that include:

• Holiday Purchase Scheme.
• Stream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
• 30% off of food and cinema tickets in all of our venues across Scotland.
• Hotel and Apartment discounts.
• Access to Scotsman Perks Benefits Portal.
• Cycle to Work Scheme
• Career development through our Scotsman Steps training programme.

The Role

As a Learning and Development Business Partner, your key duties and responsibilities will include:

• To support operational training and coaching to drive service and standards in our Hotel and Accommodation Division.
• Scope, design, deliver and evaluate development initiatives that are simple, relevant and transferable, working in collaboration with senior leaders and subject matter experts.
• Oversee the induction and onboarding process ensuring that managers are fully trained and competent in the process.
• Provide quality assurance for inductions and reviews.
• Support the admin of the Learning Management System (LMS).
• Deliver on outputs from the People Agenda and Business Review Meetings and act as a source of L & D expertise for the business.
• Review and provide reports / MI and participate in other training projects where required.Manage the coordination and delivery of an effective range of learning, mentoring and coaching at all organisational levels.
• Support our employees to plan their careers with insight and understanding through our career pathways, PDPs and internal training programmes
• Facilitate talent management process, in partnership with Operations and support succession planning through the PDP process.
• Build external networks to facilitate development opportunities.

The Person

The ideal candidate will have:

• Strong hotel operational experience
• Proven ability to coach, mentor and train
• Experience of positively challenging and influencing across all levels of the business.
• Proven ability to personally deliver full training cycle (scope/design/deliver/evaluate) and manage quality of output from external contributors.
• Ability to translate the complex and make simple.
• Strong brand and culture awareness with experience in how to bring that to life for others through learning interventions
• Proven track record of driving employee development, and creating a range of development interventions to support individuals at all levels of the business
• Strong guest service focus
• Strong communication skills
• Strong delivery focus - able to translate strategy and plans into strong outcomes
• Initiative and problem solving skills