Learning and Development Business Partner (Hotels & Accommodation)

Scotsman; Glasgow; Hybrid; GBP 42,000 - 56,000; Full time

Benefits offered by this job

Holiday purchase scheme

Sleep Over staff rates

Stay Out Late cinema access

Eat 30% off food

Stream pay as earned

Job summary

Scotsman Group is seeking a Learning & Development Business Partner to support delivery of learning and development initiatives that enhance employee capability, performance and engagement. You will closely with managers and stakeholders to identify development needs, coordinate learning activities and help implement solutions that support business objectives.

This role is based primarily in Edinburgh with additional venues in St Andrews and Aberdeen.

Qualifications

• Experience in managerial hotel operations is essential.
• AET Level 3 is preferred.
• Excellent guest service focus.
• Strong communication and interpersonal skills.

Responsibilities

• Build effective working relationships with managers and teams across designated business areas.
• Identify learning and development needs to drive service standards across units.
• Coordinate and support the delivery of learning programmes and development initiatives.
• Maintain learning administration and track attendance and outcomes.
• Support in maintaining the Learning Management System and training records.
• Ensure health and safety and compliance with procedures.

Skills

Strong communication

Interpersonal skills

Guest service focus

Stakeholder management

Education

AET Level 3

Job description

As a Learning & Development Business Partner, you will support the delivery of learning and development initiatives that enhance employee capability, performance and engagement. You will closely with managers and stakeholders, to identify development needs, coordinate learning activities and help implement solutions that support business objectives.

This role is ideal for someone already working within Learning & Development or anyone looking to make the move from an Operational Hotel role into the sector.

This role is based primarily in Edinburgh with additional venues in St Andrews and Aberdeen.

About us

Scotsman Group is a collection of over 50 venues. Many of our venues are housed in listed buildings, carefully restored, expanded, refreshed and put to good use. We have restaurants, hotels, nightclubs, bars, cinemas, student accommodation and more.One thing all our places have in common is our people - they work hard, often behind the scenes, and they are the best at what they do. They are a wildly eclectic bunch, from the architect who makes the drawings come to life, to the domestic team who make our hotel rooms feel like home. We are always growing and on the lookout for fresh talent, so if you've got it, bring it.

What we stand for

Our values aren't rules or guidelines the people who work for us need to stick to; they are the catalyst for an unwritten work ethic. The values never change, so no matter where you work or what you do, pin these up in your head and glance at them often!

At the heart of all we do we must put our guests’ needs first.

1. We put the guest first

Without our guests, we are nothing. They must be at the centre of every decision we make.

1. We make our jobs our own

Our success relies on people being entrepreneurial and taking ownership of their role.

1. We work together

Treat your colleagues like family. Support and respect each other, giving encouragement and taking guidance.

1. Work hard

Strive to stand out from the crowd and enjoy being the best at what you do. It’s not just a job; it is an opportunity.

1. We grow

Creating profit and growth is key to what we do. We shouldn’t shy away from this. All decisions must be made with commercial principles in mind.

Role Responsibilities

Stakeholder Support

• Build effective working relationships with managers and teams across designated business areas.
• Support managers in identifying learning and development needs to drive service standards across their units.
• Provide guidance on available learning solutions and development opportunities.
• Act as a first point of contact for learning and development queries.

Learning Needs

• Identify skills gaps through discussions with managers, observation and review of performance data.
• Support the creation of development plans that align with team and business priorities.
• Work with managers to create Standard Operating Procedures that align with company standards.
• Conduct monthly documented ‘Trade Visits’ to identify training opportunity and work with managers to action any Learning & Development related feedback provided in visits from others.
• Action feedback provided in quarterly business review meetings.

Programme Delivery

• Coordinate and support the delivery of learning programmes, workshops and development initiatives.
• Facilitate training sessions where appropriate.
• Manage programme administration, communications and participant engagement.

Team Support

• Work with managers to ensure each team member receives an induction, including organising Central Office support days for more senior roles.
• Ensure that managers are fully trained on the onboarding process.
• Promote a culture of continuous learning across the organisation.
• Support career development and professional growth initiatives.
• Assist employees in accessing learning resources and development opportunities.
• Encourage the use of digital learning platforms and self-directed learning tools.

Learning Administration

• Support in maintaining the Learning Management System, including the creation of learning resources for the platform.
• Maintain accurate learning records and training data.
• Track attendance, completion rates and learning outcomes.
• Support evaluation processes and gather feedback from participants.
• Review and sign off all management development programmes completed by individuals, agreeing that learning has taken place and that they are eligible for promotion.

Health and Safety, Compliance

• Adhere to both Company and Venue standard operating procedures, including statutory legislation requirements.
• Report accidents/incidents/near misses in the correct manner.
• Complete all registered online learning.

Skills & Experience

• As this is a Hotels and Accommodation role, previous experience working in a managerial capacity within hotel operations is essential to providing the tailored support the business units need.
• AET Level 3 is preferred, although a proven track record in creating and delivering training materials is key.
• Excellent guest service focus.
• Good understanding of learning and development principles.
• Strong communication and interpersonal skills.
• Ability to build positive working relationships with stakeholders.

Scotsman HEART

Service is at the Heart of what we do. Every interaction, every touchpoint, every detail matters. The experience we deliver isn’t just about what we offer, but how we make people feel. Our teams are committed to delivering memorable experiences for all our guests, turning them in to loyal, repeat visitors, recovering guest experiences with empathy, care, and a focus on rebuilding trust when challenges arise.

What’s in it for you?

• Holiday purchase scheme
• TRONC: Our employees receive 100% of tips made by electronic means*
• Sleep Over: Exclusive staff rates in our hotels, subject to availability.
• Stay Out Late: Free entry to all of our clubs for you and one friend.
• Eat: 30% off food for you and your party in all of our restaurants.
• Stream: Access up to 40% of your pay early, as it is earned, and set automatic savings.
• Refer a Friend: Earn rewards when you refer a friend (conditions apply)
• A Hard Earned Rest: Take your break, knowing that it’s not deducted from your pay.
• Scotsman Perks: Exclusive offers and discounts via our website.
• Refuel: Free meal on duty from our employee menu or 50% off all menu items whilst on shift*
• Hydrate: One free speciality coffee per shift and unlimited cordial, water and soda*
• See it First: 30% off your own cinema ticket in our cinemas.
• Happy Birthday to You!: Enjoy a £25 gift card on your birthday (from 12 months service)

*applicable to venues with this offering only*