Hotel Housekeeper

Marine & Lawn; Liverpool; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

Free uniform

Meals on duty

Training and career development

Discounts on hotel stays and dining

Team events

Job summary

Formby Hall Golf Resort & Spa is seeking friendly housekeeping team members to maintain pristine guest rooms, bathrooms and public areas. You will restock amenities, manage laundry, and ensure high standards of cleanliness and presentation across the property.

We value a positive attitude, teamwork and the ability to adapt to flexible shifts, including weekends and holidays. Full training will be provided to support you in delivering outstanding guest experiences.

Qualifications

• Friendly, reliable team member with eye for detail.
• Willingness to work weekends and holidays.
• Previous housekeeping experience helpful but not essential; full training provided.

Responsibilities

• Clean and prepare guest rooms, bathrooms and public spaces to brand standards.
• Restock amenities and ensure presentation is tidy and inviting.
• Report maintenance or repair needs promptly.
• Handle laundry including collection, sorting and returning items.
• Follow health, safety and hygiene procedures at all times.
• Assist with guest requests and ensure their comfort.
• Report guest concerns to the Duty Manager and resolve where possible.

Skills

Positive attitude

Attention to detail

Teamwork

Time management

Flexibility

Job description

At Formby Hall Golf Resort & Spa, we combine luxury, leisure, and exceptional hospitality in the heart of the North West. Home to two championship golf courses, stunning event spaces, and a renowned spa, our team is dedicated to delivering unforgettable guest experiences on and off the course

We exist to create unforgettable experiences for every guest, every time. Whether it’s a perfectly made bed, a fresh bathroom, or a spotless lobby, we take pride in the details that make our guests feel welcome and cared for.

At the core of everything we do are our REACH People Values:

• Respect - We treat every guest and colleague with kindness and dignity.
• Excellence - We go the extra mile in pursuit of outstanding service.
• Accountability - We take ownership of our actions and follow through on our promises.
• Cooperation - We work together as one team to deliver the best experience.
• Honesty - We act with integrity and transparency at all times.

What You’ll Do

You’ll play a vital role in creating a welcoming and comfortable environment for every guest by ensuring our rooms and public areas are cleaned to the highest standard.

You will be responsible for:

• Cleaning and preparing guest rooms, bathrooms, and public spaces to brand standards.
• Restocking amenities and ensuring presentation is tidy and inviting.
• Reporting any maintenance or repair needs promptly.
• Handling laundry, including collection, sorting, and returning items where required.
• Following health, safety, and hygiene procedures at all times.
• Assisting with any reasonable guest requests and ensuring their comfort.
• Ensuring any guest concerns are resolved courteously and reporting issues to the Duty Manager.

What We’re Looking For

We’re looking for friendly, reliable team members who take pride in their work and enjoy creating a clean, welcoming space for our guests.

You’ll have:

• A positive attitude and an eye for detail.
• Great teamwork and communication skills.
• The ability to work efficiently and manage time well.
• Flexibility to work shifts, including weekends and holidays.
• Previous housekeeping or cleaning experience is helpful but not essential - full training will be provided.

The Perks

We recognise and reward the hard work and dedication of our team with a competitive benefits package, including:

• Free uniform
• Meals whilst on duty
• Opportunities for training and career development, including apprenticeships
• Discounts on hotel stays and dining for you and your loved ones
• Exclusive shopping discounts via our benefits platform
• Celebratory team events and long-service recognition
• A fun, inclusive, and supportive team environment

Equal Opportunities

We are proud to be an equal opportunity employer. We embrace the diversity of our people and are committed to building a culture where everyone is treated fairly, respectfully, and without bias - in line with our REACH values.

Right to Work

All applicants must have the legal right to live and work in the UK. Documentation will be required at the interview stage in accordance with the Asylum and Immigration Act 1996.