Hotel General Manager: Lead Team, Guest Experience & Growth

Burlington Hotel; Gairloch; On-site; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Market leading pay

Anniversary bonus

Flexible shifts (full/part-time)

28 days holiday (pro rata)

Full training and supervision

Accommodation available

Refer-a-friend scheme

Mental health & wellbeing support

Discounted hotel stays

Job summary

Bespoke Hotels seeks a General Manager for its Gairloch site to lead a small, hands-on team and deliver high hospitality standards. You will manage HR practices, financial performance, and daily operations, while maintaining service quality and guest satisfaction.

The role requires proven leadership, experience in rooms management and F&B operations, and the ability to drive continuous improvement within a busy hotel environment. Competitive salaries and Bespoke benefits apply.

Qualifications

• Outstanding team management skills and strong knowledge of HR practices.
• Good financial acumen and ability to manage costs across departments.
• Hands-on approach with experience in hospitality operations and F&B.
• Proven track record of leading teams to achieve performance targets.

Responsibilities

• Plan and implement long-term strategies to enhance business potential.
• Communicate performance, risks and actions to company leadership.
• Control costs and optimize stock ordering to minimise waste.
• Develop and manage all employees to achieve high hospitality standards.
• Ensure Health & Safety, Food Safety, Fire Safety and COSHH compliance.
• Handle employee relations professionally and legally.
• Coordinate sales initiatives and monitor effectiveness.

Skills

Team management

HR practices

Financial acumen

Operations leadership

Job description

Bespoke Hotels seeks a General Manager for its Gairloch site to lead a small, hands-on team and deliver high hospitality standards. You will manage HR practices, financial performance, and daily operations, while maintaining service quality and guest satisfaction.

The role requires proven leadership, experience in rooms management and F&B operations, and the ability to drive continuous improvement within a busy hotel environment. Competitive salaries and Bespoke benefits apply.