General Manager

Burlington Hotel; Gairloch; On-site; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Market leading pay

Anniversary bonus

Flexible shifts (full/part-time)

28 days holiday (pro rata)

Full training and supervision

Accommodation available

Refer-a-friend scheme

Mental health & wellbeing support

Discounted hotel stays

Job summary

Bespoke Hotels seeks a General Manager for its Gairloch site to lead a small, hands-on team and deliver high hospitality standards. You will manage HR practices, financial performance, and daily operations, while maintaining service quality and guest satisfaction.

The role requires proven leadership, experience in rooms management and F&B operations, and the ability to drive continuous improvement within a busy hotel environment. Competitive salaries and Bespoke benefits apply.

Qualifications

• Outstanding team management skills and strong knowledge of HR practices.
• Good financial acumen and ability to manage costs across departments.
• Hands-on approach with experience in hospitality operations and F&B.
• Proven track record of leading teams to achieve performance targets.

Responsibilities

• Plan and implement long-term strategies to enhance business potential.
• Communicate performance, risks and actions to company leadership.
• Control costs and optimize stock ordering to minimise waste.
• Develop and manage all employees to achieve high hospitality standards.
• Ensure Health & Safety, Food Safety, Fire Safety and COSHH compliance.
• Handle employee relations professionally and legally.
• Coordinate sales initiatives and monitor effectiveness.

Skills

Team management

HR practices

Financial acumen

Operations leadership

Job description

About Us

Nestled beside Gairloch Bay, The Gairloch Hotel overlooks several quiet, secluded beaches, as well as offering spectacular views of the world famous Isle of Skye. Surrounded by a landscape rich in wildlife with unspoilt shores, lochs and mountains, The Gairloch Hotel provides a perfect base for holiday makers to take in some of the most beautiful scenery to be found in Britain.

With 72 bedrooms, as well as a restaurant and lounge bar, guests can enjoy a calendar of live entertainment on site, alongside all the tranquillity associated with the beautiful scenery of Wester Ross. Raasay, and the Western Isles.

We truly believe our people are our biggest asset and to reflect that we offer:

• Market leading Rates of Pay
• Anniversary Bonus
• Flexible Shifts, full and part time to fit around other commitments
• 28 Days paid Holiday (pro rata) rising annually to a maximum 33 Days per year
• Full Training and Supervision Given
• Opportunity to gain recognised qualifications to help you progress
• Subsidised Accommodation Available includes WiFi, Food, Energy Bills, Rates and Licences
• Introduce a Friend Scheme worth £600+
• Anniversary weekend stay for you or to give as a gift to family or close friends
• Access to complimentary Mental Health & Wellbeing services
• Discounted Bespoke Hotel Stays, for you, your family and friends
• 50% off all Food & Beverage during Bespoke Hotel Stays
• A range of local in-house benefits
• & many more!

We currently have an amazing opportunity to join the team as General Manager.

Bespoke Benefits… What’s in it for you?

At Bespoke Hotels, our people are our biggest asset. We focus on engagement and individual development, working with natural strengths and supporting education from a commercial perspective. We create pathways so our people know the direction their careers will head.

We believe that great hospitality can only be delivered by a happy, motivated and engaged team; so this is at the heart of our culture and of our ‘Be-Attitude’ values.

We are proud to provide equal opportunities for our team members, encouraging inclusive and creative culture, providing long-term careers, supporting community and assisting in environmental matters.

At Bespoke, we ensure meaningful relationships with our colleagues, guests and third-party suppliers, positively celebrating diversity and inclusion within our teams, encouraging collaboration and creativity.

We offer competitive salaries, incentives, ample scope for personal development and discounted hotel stays for you, your family, and friends.

Requirements:

Our ideal requirements for the suitable person to fill this position would possess outstanding team management skills, strong knowledge of HR practices and a good financial acumen. At least 1-2 years’ experience in a similar position is required along with knowledge of rooms management and food and beverage operations.

The successful candidate will have a proven track record of leading a team to achieve performance and operational targets. This is a small team and therefore a hands‑on approach to operations is essential.

Any offer of employment will be subject to satisfactory reference checking including consent to a DBS check.

Duties will include:

1. Planning and implementing longer term strategies to enhance business potential for the Business.
2. Communicate to the Company on a regular basis on the performance of the business successes, highlighting, potential risks and taking action accordingly.
3. Ensure control of all costs throughout each department, encouraging correct stock ordering and minimising waste.
4. Manage, encourage and develop all employees to ensure they consistently achieve the highest hospitality standards.
5. Ensure the Company Health and Safety, Food Safety, Fire Safety and COSHH legislation is adhered to.
6. Deal with employee relations issues professionally and legally.
7. Coordinate action for selling initiatives in each area of the business and monitor effectiveness.

Being Bespoke:

Bespoke Hotels was founded in 2000 and has consistently grown to the point where we now manage over 9,500 hotel rooms, 8,000 employees and £815 million of assets.

We stand today as the UK’s Largest Independent Hotel Group, owning a number of hotels and partnering with an ever-increasing portfolio alongside this. Every agreement we have is Bespoke by name, and bespoke by nature. Our properties range from specialist golfing hotels, to award-winning spa resorts and chic city centre properties.

We pride ourselves on a diverse roster and a unique, individualised management style, with over 90 management agreements across the UK, alongside a further 30 management consultancy services, and 100 hotels with sales & marketing services only.