General Manager

Plockton Inn; Plockton; On-site; GBP 55,000 - 65,000; Full time

Benefits offered by this job

Salary £55k–£65k

Regional support

Development opportunities

Highland location

Job summary

Plockton Inn in the Scottish Highlands is seeking a hands-on General Manager to lead day-to-day operations, balancing hospitality excellence with strong commercial oversight.

You will manage accommodation and F&B, develop a high-performing team, control costs and drive revenue while building lasting relationships with guests and the local community. The role provides regional visibility and a clear path for progression in a characterful inn setting.

Qualifications

• Experience leading hospitality operations and teams.
• Strong commercial judgement and cost control ability.
• Ability to coordinate accommodation and F&B to deliver standards.

Responsibilities

• Lead accommodation, food and beverage operations to high standards.
• Recruit, support and develop your team with clear expectations.
• Manage budgets, payroll, purchasing and stock to meet targets.
• Grow revenue through memorable guest experiences and local opportunities.
• Build strong relationships with residents, suppliers and community.
• Maintain a safe, well-presented and compliant operation.

Skills

People leadership

Operational management

Budgeting

Guest experience

Job description

The Place

Set in the picturesque coastalvillage of Plockton, overlooking Loch Carron, the Plockton Inn brings togetherHighland hospitality, comfortable accommodation and a welcoming bar andrestaurant. With its colourful waterfront, sheltered harbour and easy access toSkye and the surrounding Highlands, Plockton attracts visitors from around theworld.
Our accommodation extends across three buildings: six guest bedrooms within theInn itself, a further 14 rooms at The Haven and six rooms at Sorley’s House.Together, these offer a choice of places to stay while keeping the Inn at theheart of the guest experience for dining, drinks and a warm Highland welcome.

Part of Highland Coast Hotels,the Inn is also a familiar gathering place for the local community. Fromwelcoming guests for a relaxing break to serving local residents and visitorsenjoying a meal or drink, our team plays an important part in village life.

This is an opportunity to lead aproperty with real character, build a strong team and help shape the nextchapter of the Plockton Inn.

The Position

As General Manager, you will takeresponsibility for the day-to-day running and commercial performance of theInn, creating a welcoming environment for guests and a positive, supportiveworkplace for your team.

You will be a visible, hands-onleader, comfortable moving between departments and setting clear standardsthrough your own approach. Working closely with your regional management andthe wider Highland Coast Hotels team, you will balance great hospitality witheffective planning, cost control and team development.

Your responsibilities will include:

• Leadingaccommodation, food and beverage operations to deliver consistently highstandards.
• Recruiting,supporting and developing your team, with clear expectations and regularfeedback.
• Managingbudgets, payroll, purchasing and stock to achieve financial targets.
• Growingrevenue through memorable guest experiences, repeat business and localopportunities.
• Buildingpositive relationships with residents, suppliers and the wider community.
• Maintaininga safe, well-presented and compliant operation.

The Person

You may already be an experiencedGeneral Manager looking for a new challenge, or an Operations Manager, DeputyGeneral Manager or similar hospitality leader ready to take your next step.

What matters is your ability tolead people, take ownership and deliver results. You will bring strongoperational experience, sound commercial judgement and a practicalunderstanding of how accommodation and food and beverage departments worktogether.

We’re looking for someoneapproachable, fair and confident, who communicates clearly and follows throughon commitments. You will know how to motivate a team, address challengesconstructively and stay calm during a busy service.

Experience in a hotel, inn orhospitality business with a strong food and beverage offering would beparticularly valuable. An appreciation of village life and the importance ofbuilding trusted local relationships will also help you thrive.

For someone stepping into theirfirst General Manager role, this offers the opportunity to take fullresponsibility for a property with support from an experienced regional andgroup team.

The Package

• Salaryof £55,000–£65,000 per annum, depending on experience.
• Supportfrom regional management and colleagues across Highland Coast Hotels.
• Opportunitiesfor professional development and career progression.
• Theopportunity to make your mark on a characterful inn in a beautifulHighland location.

About Highland Coast Hotels

We are a collection of individualhotels across the Scottish Highlands, with our people at the heart of what wedo. Spirit, warmth and authenticity shape the welcome we offer, and weencourage curiosity, energy, passion and fun.

Our teams showcase the best ofHighland hospitality, creating memorable experiences that connect guests withour places and communities. We support our people to develop their skills, growin confidence and build rewarding careers.

Find out more at highlandcoasthotels.com.