Hotel Front Office Host 2026

Thorpe Park Resort; Chertsey; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading amusement resort in Chertsey is seeking a Hotel Front Office Host to ensure a smooth, enjoyable stay for every guest. Responsibilities include checking guests in and out, handling luggage, and addressing guest inquiries. Ideal candidates will possess excellent customer service skills, integrity in managing guest property, and enthusiasm for guest experiences. The position offers benefits including discounts, ongoing training, and competitive pay.

Benefits

20 free Merlin Attraction tickets

25% discount in retail shops and restaurants

40% discount online off LEGO

Free bus from Staines station

Fortnightly pay

Free staff parking

Access to Perks at Work discounts

Qualifications

• Friendly and approachable demeanor focused on guest satisfaction.
• Exceptional customer service skills required.
• Enthusiastic about creating memorable experiences for our guests.

Responsibilities

• Check guests in and out of the cabins.
• Stock the cabins shop and manage guest luggage.
• Ensure KPI surveys are completed by checking out guests.

Skills

Customer service

Friendliness

Integrity

Job description

What you’ll bring to the team

Be the welcoming face of Thorpe Shark Cabins!

As a Hotel Front Office Host, you’ll make sure every guest enjoys a smooth, hassle-free stay from check-in to check-out. You’ll greet guests warmly, assist in the Shark Supplies Shop, and maintain high standards throughout the Cabins. Reporting to the Front Office Team Leaders, you’ll play a key role in delivering exceptional service and helping us meet daily KPI targets—creating memorable experiences for every guest.

Key Accountabilities

• Checking Guests In & Out of the Cabins
• Stocking the Cabins Shop
• Correctly storing luggage and taking it to the Cabins for arrival guests
• Ensuring KPI surveys are filled out by all guests checking out of the Cabins
• Making sure standards are kept to their highest level by completing the daily & weekly check list in full
• Liaising with the Housekeeping team regarding room allocations, status and special requirements
• Effectively dealing with guests feedback or minor issues
• Shopping integrity and responsibility when handling guest property and follow procedure regarding guest belongings
• Providing guests with all the correct information about their stay at Thorpe Shark Cabins

Qualifications & Experience

• Friendly and approachable
• Exceptional customer service
• Enthusiastic about creating memorable experiences for our guests.
• Integrity with handling guests property

Additional Considerations

All Merlin employees are expected to adhere to all company policies and procedures as outlined in online onboarding and training curriculums. Employees are responsible for the safety of themselves, their colleagues and guests (where appropriate), in line with the Group Policy (HS001) and the law. In particular, they must ensure that they follow safe working procedures for all work activities that they undertake and they must not use any tools or equipment for which they have not been trained. Where incidents do occur, they must ensure that they are reported to their line manager and must cooperate with any investigation as appropriate.

Benefits

• Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world!
• 25% discount in our retail shops and restaurants
• 40% discount online off LEGO, and much more!
• Free bus from Staines station for all employees
• Fortnightly pay
• Free staff parking
• Ongoing training & development to have alonger-termcareer in Merlin
• Access to Perks at Work which 30,000+ national & local employee discounts

If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact us by email [e-mail] one of the team will get back to you as soon as possible.

Pay Range

GBP £12.35/Hr.