Hotel Front Office Host

NHS National Services Scotland; Glasgow; On-site; GBP 21,000 - 24,000; Full time

Job summary

NHS Golden Jubilee University National Hospital is recruiting for a Hotel Front Office Host to join the Front Office team in a busy, customer-focused environment. You will manage reception, reservations, switchboard and guest services while working closely with hotel and hospital colleagues to ensure outstanding service.

The role requires excellent communication, IT skills, and a calm, professional demeanor in a fast-paced setting.

Qualifications

• Experience in a hotel reception or similar customer service setting.
• Excellent communication and customer care skills, including a professional telephone manner.
• Strong IT skills with MS Office, email and internet systems.

Responsibilities

• Provide a professional reception service to guests, patients, visitors and staff.
• Welcome visitors and direct them to appropriate departments.
• Manage guest enquiries and advise on hotel services and local facilities.
• Operate the hotel switchboard and handle calls efficiently.
• Process reservations, arrivals and departures.
• Support conference, housekeeping, food and beverage and other hotel services as required.
• Maintain accurate financial, billing and cash handling processes.
• Ensure health, safety and security procedures are followed at all times.
• Collaborate with colleagues across the Conference Hotel and National Hospital.

Skills

Communication

IT skills

Teamwork

Organisation

Interpersonal skills

Discretion

Flexibility

Emergency response

Tools

Microsoft Office

Job description

**Please note this job is currently going through profile matching.**

About Us

At NHS Golden Jubilee University National Hospital, we're proud to play a key role in supporting NHS Scotland by delivering high-quality, person-centred care. Alongside our national hospital services, the Golden Jubilee Conference Hotel provides accommodation, hospitality and conference facilities for patients, visitors, delegates and healthcare professionals from across Scotland. Our commitment to exceptional customer service ensures every guest receives a welcoming and professional experience throughout their time with us.

We are currently recruiting for a Hotel Front Office Host to join our Hotel Front Office team. This is an exciting opportunity to be part of a busy, customer-focused environment where you will play a vital role in delivering outstanding service to guests, patients, visitors and staff.

About the Role

As a Hotel Front Office Host, you will be the first point of contact for many of our guests and visitors, providing a warm welcome and ensuring an excellent customer experience. Working within the Hotel Front Office team, you will support the smooth day-to-day operation of reception, reservations, switchboard and guest services while working closely with colleagues across the hotel and hospital.

This is a varied and rewarding role within a fast-paced hospitality environment. You will be responsible for responding to guest enquiries, checking guests in and out, operating the switchboard, processing reservations and supporting hotel operations to ensure the highest standards of service are maintained.

Key responsibilities include:

• Providing a professional and comprehensive reception service to guests, patients, visitors and staff.
• Welcoming visitors and directing them to the appropriate departments and facilities.
• Managing guest enquiries and providing advice on hotel services and local facilities.
• Operating the hotel switchboard and handling calls efficiently.
• Processing reservations, guest arrivals and departures.
• Supporting conference, housekeeping, food and beverage and other hotel services as required.
• Maintaining accurate financial, billing and cash handling processes.
• Ensuring health, safety and security procedures are followed at all times.
• Working collaboratively with colleagues across the Conference Hotel and National Hospital.

About You

We are looking for an enthusiastic and customer-focused individual with previous experience in a hotel reception environment or a similar customer service setting. You will be an excellent communicator who enjoys interacting with a wide range of people and can remain calm and professional in a busy environment.

You should be able to demonstrate:

• Previous experience working within a hotel reception or similar environment.
• Excellent communication and customer care skills, including a professional telephone manner.
• Strong IT skills, including experience using Microsoft Office applications, email and internet systems.
• The ability to work both independently and as part of a team.
• Good organisational skills with a high level of accuracy and attention to detail.
• Excellent interpersonal skills with the ability to build positive relationships.
• Tact, diplomacy and discretion when dealing with confidential or sensitive matters.
• Flexibility to work a variety of shift patterns.
• The ability to remain calm and respond effectively during emergency situations.

Experience of food and beverage service preparation, knowledge of GDPR and data protection requirements, or knowledge of Glasgow and the surrounding areas would be advantageous. A full UK driving licence is also desirable.

Why Join Us?

This role offers the opportunity to work within a unique national organisation that combines healthcare excellence with high-quality hospitality services. You will join a supportive team environment and play an important role in ensuring an outstanding experience for our guests, patients and visitors.

If you're committed to delivering exceptional customer service and would like to be part of our team, we would love to hear from you.

NHS Golden Jubilee is open to considering flexible working options for this role.

As a disability confident leader we are committed to ensuring our recruitment processes are inclusive and accessible to all. If you have a disability or long-term health condition covered by the Equality Act 2010 and need support for any stage of the recruitment process please refer to the job pack for more information.

NHS Golden Jubilee encourages applications from all sections of the community. We promote a culture of inclusion across the organisation and are proud of the diverse workforce we have.

Details on how to contact the Recruitment Service can be found within the Job Pack.

Certificate of Sponsorship

In line with the current UK Immigration Rules, this post does not meet the eligibility criteria for a Certificate of Sponsorship to support a Skilled Worker Visa or a Health & Care Worker Visa. Overseas nationals should review alternative immigration options before applying for this role. Further information: www.gov.uk/browse/visas-immigration. Visas and immigration - GOV.UK