Receptionist

Ibis Styles Glasgow Central; Glasgow; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Discounted rates

Birthday leave

Course sponsorship

F&B discount

Refer a Friend

Flexible work

Wagestream pay

Life Insurance

Employee assistance

Wellbeing events

Free meals on duty

Job summary

ibis Styles Glasgow Central, part of RBH Hospitality Management, is seeking a Receptionist to deliver exceptional guest service in a vibrant city centre hotel.

You will welcome guests, manage arrivals and departures, assist with reservations, and support colleagues across departments to ensure a memorable stay.

Qualifications

• Front desk or guest services experience is required.
• Strong communication and problem-solving abilities are essential.
• Organised and detail-oriented, especially with reservations and billing.
• Team-focused and collaborative, supporting colleagues and guests.
• Ability to make quick, confident decisions in a busy environment.
• High energy and adaptable in a fast-paced guest-facing role.

Responsibilities

• Greet guests and manage check-ins and check-outs with a warm, efficient approach.
• Handle reservations and respond to guest enquiries; process payments accurately.
• Coordinate with other hotel departments to ensure a smooth guest stay.
• Deliver friendly, professional service and resolve issues promptly.

Skills

Front desk experience

Guest services

Communication skills

Problem solving

Organised

Team player

Job description

JOIN US

At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...

OUR HOTEL

Located in the heart of Glasgow city centre, ibis Styles Glasgow Central is a vibrant and welcoming hotel where personality, great service and a relaxed atmosphere come together. With stylish, comfortable bedrooms and a strong focus on delivering a memorable guest experience, we welcome a diverse mix of leisure and business guests throughout the year.

As part of the ibis Styles brand, we believe hotels should be more than just a place to sleep. Each ibis Styles hotel has its own unique personality and design, creating a fun and distinctive experience for our guests. We’re proud to offer a friendly, informal environment where our teams can be themselves while delivering fantastic hospitality.

Our hotel is all about people — both our guests and our team. We’re looking for colleagues who enjoy meeting new people, have a genuine passion for hospitality and want to be part of a team that makes a difference every day.

OUR BENEFITS

You will have access to a benefits package we believe truly works for our people

• Discounted hotel room rates for you and your friends & family
• An additional day's leave for your birthday
• Enhanced Maternity, adoption & shared parental leave
• Course Sponsorship
• 30% F&B discount at RBH hotels
• Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
• Flexible working arrangements
• Wagestream - choose how and when you get paid
• Life Insurance
• Employee Assistance Programme
• Social and wellness events and activities all year round
• Free meals on duty saving you over £1000 per year

And much much more!

A DAY IN THE LIFE OF A RECEPTIONIST AT OUR HOTEL

What you'll be doing..

As a Receptionist, you’ll be one of the first faces our guests see and play a key role in creating a warm, welcoming and memorable experience from the moment they arrive. You’ll be at the heart of the hotel, helping guests with check-ins and check-outs, answering questions, making recommendations and ensuring everything runs smoothly throughout their stay.

No two days are the same. You’ll handle reservations and guest enquiries, manage payments, respond to requests and work closely with other departments to make sure our guests receive the best possible service. Most importantly, you’ll bring a friendly, positive and professional approach to every interaction.

You’ll be part of a team where communication, teamwork and a genuine passion for hospitality are key. Whether you’re welcoming a returning guest, helping someone explore the city or simply making sure your stay is as comfortable as possible, you’ll have the opportunity to make a real difference.

WHAT WE NEED FROM YOU

• A people-person with front desk or guest services experience, and ideally some leadership skills under their belt.
• Exceptional communication skills and a natural problem-solver, ready to step in when things get busy.
• Organised and detail-oriented, especially when handling guest reservations and billing accuracy.
• Team-focused and collaborative, creating a positive, supportive environment for colleagues and guests alike.
• Ready to make quick, confident decisions that keep things running smoothly.
• High energy and adaptable, thriving in a fast-paced, guest-facing role where every day brings something new.

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact.

Compensation: To be discussed <i class="fa fa-info-circle" data-original-title="Plus Tronc" tooltip-angular></i>