Housekeeping Room Attendant

Focus Hotels Management Limited; Matlock; Hybrid; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Competitive salary

Training and development

28 days holiday including Bank Holiday

Pension entitlement

Discounted hotel room rates

Incentives and rewards

Job summary

New Bath Hotel & Spa in Matlock Bath is seeking a dedicated Housekeeping team member. You will uphold the highest standards of cleanliness in bedrooms, corridors, function rooms and public areas, supporting the daily cleaning of rooms and public spaces, and reporting any maintenance issues for prompt resolution.

You will interact with guests professionally, store lost property securely, and comply with health and safety training and procedures as directed by your Line Manager.

Qualifications

• Maintain high standards of cleanliness in all areas including bedrooms, corridors, and public spaces.
• Assist the Head/Assistant Housekeeper with daily cleaning of rooms and bathrooms.
• Report maintenance issues and follow up as needed.
• Attend all HS, Fire and Food Safety training as directed by Line Manager.
• Adhere to Health and Safety at Work Act and safe working practices.

Responsibilities

• Ensure standards of cleanliness, hygiene and tidiness across all areas.
• Support daily cleaning of assigned rooms and public spaces.
• Report maintenance faults and follow up for repairs.
• Maintain positive guest interactions and anticipate needs.
• Log and secure guest property and handle complaints when possible.
• Complete any other tasks assigned by Line Manager.

Skills

Attention to detail

Team player

Work well under pressure

Guest service mindset

Tools

Cleaning equipment handling

Job description

Who are we
New Bath Hotel & Spa is a beautiful 54-bedroom hotel located in the heart of Matlock Bath, within the scenic Peak District National Park. The hotel stands as a testament to the area's rich history, with origins tracing back to 1745 when it began as a bathing establishment centred around a natural spring that still flows today. The hotel features a historic outdoor swimming pool known as the New Bath Hotel Lido. Established in 1934, this unique lido is supplied by mineral-rich spring water from the nearby mountainside, ensuring a natural and chemical-free swimming experience.

Role Responsibilities
The successful candidate will have a hard working attitude, work well as part of a team and on their own. They will have great attention to detail and take pride in a job well done. Will understand the importance that housekeeping play in the hotel function, and will be able to provide excellent standards of cleanliness and bedroom set up.

• To ensure standards of cleanliness, hygiene and tidiness are maintained in all areas; bedrooms, corridors, function rooms and public areas.
• You’ll support the Assistant/Head Housekeeper in the daily cleaning of assigned rooms, bathrooms and public areas to ensure they meet the highest standards.
• Report any maintenance issues to Maintenance/Engineering Department and follow up to ensure that the faults are rectified efficiently.
• You’ll need to have a positive approach to our guests, anticipating their needs wherever possible and to react to these to enhance customer satisfaction.
• You’ll ensure any guest property left behind is logged and stored in a secure location for lost property. Resolving any guest problems or complaints when possible and ensuring management are kept informed.
• Must attend all H&S, Fire and Food Safety Training as directed by designated Line Manager.
• Ensure that while you undertake your role you abide by the Health and Safety at Work Act 1974 and safe system of work appropriate to your role.
• To complete any other reasonable tasks as requested by your Line Manager.

Key Requirements
If you are looking for a new challenge within a fast paced friendly environment, we would love to hear from you. You will:

• Display excellent standards of cleanliness
• Be a team player, by supporting your colleagues
• Work well under pressure
• Be courteous and welcoming to all guests you meet

Benefits

• Competitive salary
• Excellent on-going support, training and development
• 28 days holiday including Bank Holidays per annum
• Stakeholder Pension entitlement
• Discounted hotel room rates for you, your friends and family
• On-going incentives and rewards