Hotel Food & Beverage Assistant - Upsell & Guest Experience

Crowne Plaza Hotel; Marlow; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Food & Beverage Discounts

Employee Discount Rates

Employee Assistance Programme

Job summary

Crowne Plaza Marlow is a contemporary 4-star lakeside hotel offering stylish bedrooms and dining options. We are seeking a dynamic Food & Beverage Assistant to join our Restaurant, ensuring guest loyalty through hospitality and excellence.

You will support service, maintain standards, and help deliver memorable dining experiences within a vibrant hotel environment. The role emphasizes integrity, reliability and a positive team spirit, with opportunities to upsell and contribute to department

Qualifications

• Knowledge and understanding of the preparation and service of all products within the food and beverage department.
• Ability to keep the restaurant laid and prepared to service standards.
• Keep food and beverage areas clean and presentable at all times.

Responsibilities

• Have a good knowledge and understanding of the preparation and service of all products within the food and beverage department.
• Ensure the restaurant is laid and prepared in line with the service standards.
• Keep all food and beverage areas clean and presentable at all times by assisting in general cleaning tasks.
• Maximise on commercial opportunities within your department by taking every opportunity to upsell.
• Suggest ideas for department and hotel improvement/innovation.
• Ensure all equipment is used in a safe and correct manner in line with company guidelines and risk assessments.
• Deal with customer queries or concerns in a professional manner.
• Implement action on Hygiene Audits in order to enhance the environment and achieve positive consistent results.
• Ensure good working relationships with all colleagues in your department and hotel.
• Present yourself well-groomed and in full uniform as per the company standards.

Job description

Crowne Plaza Marlow is a contemporary 4-star lakeside hotel offering stylish bedrooms and dining options. We are seeking a dynamic Food & Beverage Assistant to join our Restaurant, ensuring guest loyalty through hospitality and excellence.

You will support service, maintain standards, and help deliver memorable dining experiences within a vibrant hotel environment. The role emphasizes integrity, reliability and a positive team spirit, with opportunities to upsell and contribute to department