Hotel Duty Manager – Guest Experience & Ops Lead

CFCHOSPITALITYRECRUITMENT LTD; Woking; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading hospitality recruitment firm is seeking a skilled Duty Manager for their stunning property in Woking. The ideal candidate should have a background in Food and Beverage, with relevant management experience. Responsibilities include enhancing work culture, addressing guest complaints, and ensuring cleanliness. A proactive and positive attitude is essential for success in this role. Join a successful team dedicated to excellent customer service.

Qualifications

• Experience in Food and Beverage with Supervisor/Management background.
• Ability to multi-task effectively.
• Familiar with hotel legal and operational procedures.

Responsibilities

• Develop and implement a positive work culture.
• Take ownership of problems during shifts.
• Liaise with departments for efficient service.
• Handle guest complaints courteously.
• Keep public and private areas clean.
• Report maintenance issues.
• Support other departments as needed.

Skills

Trustworthy and diligent

Customer-focused

Excellent attention to detail

Strong communication skills

Job description

A leading hospitality recruitment firm is seeking a skilled Duty Manager for their stunning property in Woking. The ideal candidate should have a background in Food and Beverage, with relevant management experience. Responsibilities include enhancing work culture, addressing guest complaints, and ensuring cleanliness. A proactive and positive attitude is essential for success in this role. Join a successful team dedicated to excellent customer service.