Duty Manager Hotel

CFCHOSPITALITYRECRUITMENT LTD; Woking; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading hospitality recruitment firm is seeking a skilled Duty Manager for their stunning property in Woking. The ideal candidate should have a background in Food and Beverage, with relevant management experience. Responsibilities include enhancing work culture, addressing guest complaints, and ensuring cleanliness. A proactive and positive attitude is essential for success in this role. Join a successful team dedicated to excellent customer service.

Qualifications

• Experience in Food and Beverage with Supervisor/Management background.
• Ability to multi-task effectively.
• Familiar with hotel legal and operational procedures.

Responsibilities

• Develop and implement a positive work culture.
• Take ownership of problems during shifts.
• Liaise with departments for efficient service.
• Handle guest complaints courteously.
• Keep public and private areas clean.
• Report maintenance issues.
• Support other departments as needed.

Skills

Trustworthy and diligent

Customer-focused

Excellent attention to detail

Strong communication skills

Job description

An exciting opportunity for Duty manager Stunning property in Woking.

You’ll be delivering attentive customer-focused service and enjoy working as part of a successful team. The ideal manager will have a strong background in Food and Beverage, preferably with Supervisor/Management experience as food and drink service is a major part of this role. The ability to multi-task is essential for this role.

DUTY MANAGER RESPONSIBILITIES INCLUDE:

• Develop and implement a great work culture while maintaining a positive and friendly attitude at all times
• Take ownership and action of any problems that may arise during your shift
• Liaise with all other departments to ensure efficient service and guest satisfaction at all times
• Deal with guest complaints in an effective and courteous manner, ensuring guest satisfaction at all times
• Keep all public areas, front and back-office areas clean and tidy at all times
• Report maintenance and housekeeping requirements
• Support other departments when needed

THE IDEAL CANDIDATE WILL:

• Be trustworthy and diligent and have a “can-do attitude”
• Go the Extra Mile and be passionate about what you do
• Display a pleasant and cheerful disposition to customers and employees
• Be able to clearly communicate to guest, management and employees alike
• Have excellent attention to detail
• Be fully conversant in all legal and operational procedures within a Hotel