Duty Manager - Lead Shifts & Guest Experience

Whitbread; Wokingham; Vor Ort; GBP 16.000 - 22.000; Teilzeit

Benefits dieser Stelle

Whitbread Benefits Card – up to 60%off

Company pension

Save As You Earn scheme

Discounts on shopping/travel

Zusammenfassung

Whitbread is recruiting for a Duty Manager at the Wokingham Town Centre Premier Inn. This hands-on leadership role involves guiding shifts on reception, housekeeping and restaurant to ensure a smooth guest experience.

You’ll lead by example, coach team members, and resolve guest queries quickly. The position offers guaranteed hours and a clear path to future hotel management opportunities.

Qualifikationen

• Experience leading teams in busy guest-facing environments
• Strong decision making under pressure
• Proactive approach to problem-solving and guest service

Aufgaben

• Lead shifts across the hotel and deliver clear pre-shift briefings
• Support and coach team members throughout the day
• Help guests with questions and sort out problems
• Jump in to support different teams from reception to the restaurant
• Spot issues early and put them right
• Help keep guests safe and the hotel running smoothly
• Work closely with the Hotel Manager and wider leadership team

Kenntnisse

Leadership

Customer service

Decision making

Team coaching

Jobbeschreibung

Whitbread is recruiting for a Duty Manager at the Wokingham Town Centre Premier Inn. This hands-on leadership role involves guiding shifts on reception, housekeeping and restaurant to ensure a smooth guest experience.

You’ll lead by example, coach team members, and resolve guest queries quickly. The position offers guaranteed hours and a clear path to future hotel management opportunities.