Hotel Duty Manager

Merlin Entertainments; Greater London; On-site; GBP 28,000 - 30,000; Full time

Job summary

An established industry player in the entertainment sector is seeking a Hotel Duty Manager to enhance the guest experience at a popular resort. In this role, you will lead a dedicated team, ensuring high standards of service and operational efficiency. You will be hands-on, addressing guest needs and resolving issues to create memorable experiences. This position offers a competitive salary, generous benefits, and opportunities for professional development. Join a dynamic environment where your skills will make a significant impact on guest satisfaction and team success.

Benefits

28 days holiday

Merlin Annual Pass

Merlin Magic Pass

Company bonus

Private pension scheme

40% discount off LEGO

25% discount in retail shops and restaurants

Ongoing training and development opportunities

Qualifications

• 2-4 years of management experience in a customer service role.
• Proven experience in front line customer service.

Responsibilities

• Oversee all aspects of the hotel guest experience.
• Work with Hotel Duty Managers to ensure seamless communication.
• Resolve difficult situations to ensure positive guest outcomes.

Skills

Customer Service

Management

Communication Skills

Safety and Security Procedures

Microsoft Office

Education

Management Experience

Job description

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Merlin Entertainments provided pay range

This range is provided by Merlin Entertainments. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Location: Chessington World of Adventures, Leatherhead Road, KT9 2NE

Here at Chessington World of Adventures we are recruiting for a Hotel Duty Manager to join our Front Office team.

In this role, you will oversee all aspects of the hotel guest experience, working with other Hotel Duty Managers to achieve seamless communication between the Hotel and the Resort, providing hands-on guidance and support where necessary.

Reporting to the Hotel Front Office Manager, you will be responsible for the aesthetics, operation, and functionality of all aspects of the hotel product and guest amenities. You will work to achieve the alignment of service standards and operating procedures, focusing on optimising efficiency and convenience for all hotel guests.

You will take ownership of any negative impacts on the guest experience and work together with Hotel Leadership Team to make the changes necessary to prevent any reoccurrence. You will also demonstrate the ability to resolve difficult situations, resulting in a positive outcome.

You will be required to work 40 hours per week, a mixture of early shifts (7am-3pm) and late shifts (2pm-10pm) so full flexibility is needed.

Qualifications & Experience

• Smart and approachable, have proven experience in front line customer service, a true people’s person, willing and able to roll up your sleeves and get stuck in
• 2-4 years of management experience, or progressive growth in a customer service orientated role is preferable
• Knowledge and understanding of safety and security procedures
• Used to leading from the front, confident enough to make informed decisions
• Great communication skills
• Proficient in Microsoft Office
  
  

Benefits

• A competitive annual salary of up to £30,000
• 28 days holiday (including bank holidays)
• 'Enjoy the Ride' Merlin Annual Passes- 6 in total per year, 1 for you, plus 5 to gift to loved ones!
• Merlin Magic Pass - 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world rising to 40 after a year’s service
• Company bonus
• Private pension scheme
• 40% discount online off LEGO
• 25% discount in retail shops and restaurants
• Ongoing training and development opportunities
• Plus many more…
  
  

Pay Range

Compensation between GBP £28,386.80/Yr.-GBP £30,000.00/Yr.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Entertainment Providers

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