Hostel Guest Services & Hospitality Team Member

YHA (England and Wales); Stratford-upon-Avon; On-site; GBP 15,000 - 21,000; Part time

Benefits offered by this job

10 nights free hostel stays

Staff discount and cashback portal

Free YHA Membership

Employee Assistance Program

Job summary

Youth Hostels Association (England & Wales) in Stratford-upon-Avon is seeking a Hospitality Team Member for a fixed-term contract from December 2026 to October 2027. The role starts with a minimum of 15 hours per week and offers £12.71 per hour, including those under 21.

You will be part of a friendly team delivering memorable hospitality to guests. The position involves reception, guest services, housekeeping and food and beverage support, with training provided.

Qualifications

• Experience of working face to face with customers
• Experience of working in a team - can help others to achieve a common goal
• Excellent timekeeping, with flexibility to cover different shifts
• Ability to manage varying pressures and prioritize tasks
• Knowledge and understanding of YHA and its HEART values

Responsibilities

• Provide great customer service to guests and members at the hostel
• Assist at reception and inform guests about the hostel and local area
• Use hostel systems for guest check-ins/outs and food & beverage sales
• Carry out housekeeping duties to maintain a clean and welcoming environment
• Assist in food preparation and serve food and drinks with warmth and pride

Skills

Customer facing

Team player

Timekeeping

Flexibility

Heart values

Job description

Youth Hostels Association (England & Wales) in Stratford-upon-Avon is seeking a Hospitality Team Member for a fixed-term contract from December 2026 to October 2027. The role starts with a minimum of 15 hours per week and offers £12.71 per hour, including those under 21.

You will be part of a friendly team delivering memorable hospitality to guests. The position involves reception, guest services, housekeeping and food and beverage support, with training provided.