Duty Manager - Hospitality Lead (Staff Accommodation)

YHA (England and Wales); Ashbourne CP; On-site; GBP 17,000 - 25,000; Full time

Benefits offered by this job

Staff accommodation

Job summary

YHA Ilam Hall in Staffordshire is seeking a Duty Manager to support the Hostel Manager. This historic hostel sits in 84 acres of National Trust parkland near Ilam village, offering a unique hospitality setting and a close-knit team.

The role covers day-to-day hostel operations, guest service, and supervising staff. Minimum 25 hours per week at £13.63/hour on a fixed-term contract November 2026 to November 2027, with staff accommodation available.

Qualifications

• Experience of working face-to-face with customers.
• Experience in hospitality or customer service with quality service delivery.
• Experience managing a team and guiding others (desirable)
• Food safety level 2 and APLH level 2 qualifications (desirable)
• Ability to handle varying workload pressures and prioritise tasks.
• Basic IT skills: Word, Outlook, Excel.

Responsibilities

• Guide and support hostel teams to foster a collaborative environment.
• Use systems for guest check-ins, check-outs, and F&B sales.
• Carry out housekeeping duties to ensure a clean guest area.
• Assist in food preparation and serving with warmth and care.
• Deputise for Hostel/Deputy Manager and manage daily hostel operations.

Skills

Customer service

Hospitality experience

Team leadership

Food safety level 2

APLH level 2

IT basics

MS Office

HEART values

Tools

Microsoft Word

Outlook

Excel

Job description

YHA Ilam Hall in Staffordshire is seeking a Duty Manager to support the Hostel Manager. This historic hostel sits in 84 acres of National Trust parkland near Ilam village, offering a unique hospitality setting and a close-knit team.

The role covers day-to-day hostel operations, guest service, and supervising staff. Minimum 25 hours per week at £13.63/hour on a fixed-term contract November 2026 to November 2027, with staff accommodation available.