Heritage Hostel Manager - Lead, Delight Guests

YHA (England and Wales); Stratford-upon-Avon; On-site; GBP 36,000 - 42,000; Full time

Benefits offered by this job

10 nights free hostel stays per year

Staff discount & cash back portal

Free YHA Membership

Employee Assistance Program

Job summary

YHA Stratford-upon-Avon is seeking an exceptional Hostel Manager to lead this distinctive property, combining hospitality leadership with a sense of place. You’ll inspire a team, drive operational excellence and ensure every guest feels welcomed as part of the YHA community.

You will oversee budgets, food and beverage, and day-to-day operations while delivering memorable experiences for a diverse international guest mix.

Qualifications

• Proven hospitality leadership experience in hotels, cafés or hostels.
• Experience in people management including recruitment, induction and reviews.
• Strong customer service skills with handling difficult situations.
• Ability to manage varying workloads and prioritize duties.
• Food safety level 2 and APLH level 2 qualifications (desirable).
• Basic IT skills and proficiency with MS Office applications.
• Experience of managing budgets and P&Ls, including cash handling.
• Understanding of YHA's core purpose and HEART values.

Responsibilities

• Lead hostel operations to deliver exceptional guest experiences.
• Manage a team of employees and volunteers, with coaching and development.
• Oversee day-to-day tasks including housekeeping, reception and F&B duties.

Skills

Hospitality leadership

People management

Customer service

Budget management

P&L management

Food safety 2

ALPH 2

IT skills

Microsoft Word

Outlook

Excel

Tools

Microsoft Word

Outlook

Excel

Job description

YHA Stratford-upon-Avon is seeking an exceptional Hostel Manager to lead this distinctive property, combining hospitality leadership with a sense of place. You’ll inspire a team, drive operational excellence and ensure every guest feels welcomed as part of the YHA community.

You will oversee budgets, food and beverage, and day-to-day operations while delivering memorable experiences for a diverse international guest mix.