Hospitality Team Member

YHA (England and Wales); Stratford-upon-Avon; On-site; GBP 15,000 - 21,000; Part time

Benefits offered by this job

10 nights free hostel stays

Staff discount and cashback portal

Free YHA Membership

Employee Assistance Program

Job summary

Youth Hostels Association (England & Wales) in Stratford-upon-Avon is seeking a Hospitality Team Member for a fixed-term contract from December 2026 to October 2027. The role starts with a minimum of 15 hours per week and offers £12.71 per hour, including those under 21.

You will be part of a friendly team delivering memorable hospitality to guests. The position involves reception, guest services, housekeeping and food and beverage support, with training provided.

Qualifications

• Experience of working face to face with customers
• Experience of working in a team - can help others to achieve a common goal
• Excellent timekeeping, with flexibility to cover different shifts
• Ability to manage varying pressures and prioritize tasks
• Knowledge and understanding of YHA and its HEART values

Responsibilities

• Provide great customer service to guests and members at the hostel
• Assist at reception and inform guests about the hostel and local area
• Use hostel systems for guest check-ins/outs and food & beverage sales
• Carry out housekeeping duties to maintain a clean and welcoming environment
• Assist in food preparation and serve food and drinks with warmth and pride

Skills

Customer facing

Team player

Timekeeping

Flexibility

Heart values

Job description

Hospitality Team Member

YHA Stratford-upon-Avon, Hemmingford House, Alveston, Stratford-upon-Avon, Warwickshire, CV37 7RG

Fixed term, flexible contract - December 2026 to October 2027

Minimum 15 hours per week

£12.71 per hour (applies to all, including those under the age of 21)

Are you looking for a fun and varied job in hospitality? YHA Stratford-upon-Avon are looking for a Hospitality Team Member to join their team!

As a Hospitality Team Member, you'll play a key role in making our guests' experiences memorable. Your efforts will be at the core of our mission to provide exceptional hospitality.

Why work for YHA?

Join our team and enjoy a range of exclusive staff benefits that support your well-being and career growth:

• 10 nights free hostel stays per year for you and up to 3 friends or family
• Access to YHA's staff discount and cash back portal
• Free YHA Membership each year
• Access to support via our Employee Assistance Program

There are many more benefits to working for YHA so please visit our YHA Jobs website for more information.

What will you be doing as a Hospitality Team Member?

We are a friendly team and will provide the training required for you to undertake the role. However, there is plenty for you to get stuck into from day one, including:

• Providing great customer service to all our customers, members and guests.
• Working on reception, offering insights about the hostel and the local area. Ensuring every guest feels informed and welcomed.
• Using our systems for efficient guest check-ins and check-outs, food and beverage sales and service.
• Carrying out housekeeping duties, ensuring a comfortable, clean environment for all visitors.
• Assisting in the preparation of food and serving food and drinks with genuine warmth, hospitality, and pride that will influence in more sales.

What Skills and Experience do you need to be a Hospitality Team Member?

Our Hospitality Team Members undertake a wide range of customer facing duties within the hostel, delivering an excellent service to all guests and visitors.

To provide this service to our guests we are looking for the following qualities in our Hospitality Team Members:

• Experience of working face to face with customers
• Experience of working in a team - can help others to achieve a common goal
• Excellent timekeeping, with flexibility to cover different shifts - punctual, can work to deadlines
• Ability to manage varying pressures, include peaks in workload demands - can prioritise, able to deal with conflicting duties
• Knowledge and understanding of the core purpose of YHA - what YHA does and how we do it
• Demonstration of our HEART values - they're part of everything we do, and we look for people who bring them to life in their everyday work

For more information about the role and the skills and experience required, please refer to the job description.

At YHA, we understand the richness of life experiences, and we place just as much importance on lived experiences as we do on skills and knowledge. We provide a robust induction, ongoing training, and opportunities for personal growth. While certain roles may require specific skills, we welcome applicants from all backgrounds. For more information about how we are creating an inclusive workplace please visit our jobs website.

Who are YHA?

YHA is a social enterprise with a mission to enrich the lives of all, especially young people. YHA does this by providing brilliant hostel stays and experiences that improve physical health, mental wellbeing and life skills.

If you would like to find out more about YHA the charity, the culture, the heritage and so much more please visit our jobs website.

PLEASE NOTE All relevant checks are in place to ensure safeguarding and legal requirements of safer recruitment are adhered to. We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.

YHA Job Title: Team Member