Hostel Duty Manager – Lead Guest Experience & Team

YHA England & Wales; Ilam; On-site; GBP 16,000 - 18,000; Part time

Benefits offered by this job

10 nights free hostel stays per year

Staff discount and cashback portal

Free YHA Membership

Employee Assistance Program

Job summary

YHA England & Wales is seeking a Duty Manager for Ilam Hall, an historic hostel near Ilam. The role supports the Hostel Manager with day-to-day operations, guest experiences, and team coordination across hospitality functions.

You will guide front-of-house duties, check-ins/outs, food and beverage service, housekeeping, and deputise in the Hostel/Deputy Manager’s absence. Previous hospitality experience is essential.

Qualifications

• Experience working face-to-face with customers.
• Experience in hospitality or customer service delivering a quality service.
• Experience in leading a team – guiding others.
• Food safety level 2 and APLH level 2 qualifications (desirable).
• Basic IT skills including Word, Outlook and Excel.

Responsibilities

• Guiding and supporting team members across all hostel areas, fostering a collaborative environment.
• Using systems for efficient guest check-ins/outs and F&B service.
• Carrying out housekeeping duties to ensure a clean, comfortable environment.
• Assisting in food preparation and service with warmth and pride to drive sales.
• Deputising for the Hostel/Deputy Manager and managing daily operations in their absence.

Skills

Customer service

Team leadership

Hospitality experience

Food safety Level 2

APLH Level 2

IT skills

Heart values

Work under pressure

Tools

Microsoft Word

Outlook

Excel

Job description

YHA England & Wales is seeking a Duty Manager for Ilam Hall, an historic hostel near Ilam. The role supports the Hostel Manager with day-to-day operations, guest experiences, and team coordination across hospitality functions.

You will guide front-of-house duties, check-ins/outs, food and beverage service, housekeeping, and deputise in the Hostel/Deputy Manager’s absence. Previous hospitality experience is essential.