Hostel Manager: Lead Team & Guest Experience

YHA (England and Wales); Buxton; On-site; GBP 36,000 - 42,000; Full time

Benefits offered by this job

10 nights free hostel stays per year

Staff discount and cash back portal

Free YHA Membership

Employee Assistance Program

Job summary

YHA Ravenstor in Buxton is seeking an experienced Hostel Manager to lead a dedicated team, drive commercial success and deliver memorable guest experiences in a historic Peak District hostel.

You will manage budgets and a mix of roles from reception to housekeeping, while upholding YHA values and safeguarding guests. This permanent role offers 42.5 hours weekly and a competitive annual salary.

Qualifications

• Experience in hospitality industry – hotels, cafés, hostels.
• People management experience – recruitment, induction, development, reviews.
• Excellent customer service skills – handling difficult situations.
• Ability to manage varying pressures and priorities.
• Food safety level 2 and APLH level 2 qualifications (desirable).
• Basic IT skills – Word, Outlook, Excel.
• Experience managing P&Ls and budgets.
• Knowledge of YHA core purpose and HEART values.

Responsibilities

• Achieve targets across hostel operations including F&B and budgets.
• Lead and develop hostel team and volunteers.
• Support day-to-day operations: housekeeping, reception, F&B duties.

Skills

Hospitality experience

People management

Customer service

Budget management

Food safety level 2

APLH level 2 (desirable)

Microsoft Office

P&L/budgets

HEART values understanding

Education

Food safety level 2

APLH level 2

Tools

Microsoft Office

Job description

YHA Ravenstor in Buxton is seeking an experienced Hostel Manager to lead a dedicated team, drive commercial success and deliver memorable guest experiences in a historic Peak District hostel.

You will manage budgets and a mix of roles from reception to housekeeping, while upholding YHA values and safeguarding guests. This permanent role offers 42.5 hours weekly and a competitive annual salary.