Housekeeping Manager — Elevate Guest Experience

YHA England & Wales; England; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

10 nights free hostel stays per year (

Staff discount and cash back portal

Free YHA Membership each year

Employee Assistance Program

Staff accommodation available at £74.6

Job summary

YHA Ilam Hall is seeking a Housekeeping Manager to support the Hostel Manager in day-to-day operations. The role focuses on maintaining high cleanliness standards and delivering great guest experiences in a historic setting near Ilam.

The post requires leading a team, managing rotas and stock, and handling guest-facing duties. It offers staff accommodation and a hourly rate of £13.63 for minimum 25 hours per week on a fixed-term contract.

Qualifications

• Experience in hospitality and delivery of quality service.
• Experience leading a team and guiding colleagues.
• NVQ Level 3 in Customer Services, Hospitality or Tourism is desirable.
• Ability to manage peak workloads and priorities.
• Basic IT skills with Microsoft Office suite.

Responsibilities

• Lead the housekeeping team to meet YHA standards of cleanliness.
• Monitor and control housekeeping expenditure.
• Clean all hostel areas: bedrooms, bathrooms, kitchens and public spaces.
• Manage linen stock and ordering of cleaning materials.
• Organise staff rotas to maintain correct staffing levels.
• Support hostel operations and guest service, deputising for Hostel/Deputy Manager.

Skills

Hospitality management

Team leadership

IT skills (MS Office)

Pressure management

YHA HEART values

Education

NVQ Level 3 in Customer Services/Hospitality/Tourism (desirable)

Tools

Microsoft Word

Microsoft Outlook

Microsoft Excel

Job description

YHA Ilam Hall is seeking a Housekeeping Manager to support the Hostel Manager in day-to-day operations. The role focuses on maintaining high cleanliness standards and delivering great guest experiences in a historic setting near Ilam.

The post requires leading a team, managing rotas and stock, and handling guest-facing duties. It offers staff accommodation and a hourly rate of £13.63 for minimum 25 hours per week on a fixed-term contract.