Duty Manager

YHA (England and Wales); Ashbourne CP; On-site; GBP 17,000 - 25,000; Full time

Benefits offered by this job

Staff accommodation

Job summary

YHA Ilam Hall in Staffordshire is seeking a Duty Manager to support the Hostel Manager. This historic hostel sits in 84 acres of National Trust parkland near Ilam village, offering a unique hospitality setting and a close-knit team.

The role covers day-to-day hostel operations, guest service, and supervising staff. Minimum 25 hours per week at £13.63/hour on a fixed-term contract November 2026 to November 2027, with staff accommodation available.

Qualifications

• Experience of working face-to-face with customers.
• Experience in hospitality or customer service with quality service delivery.
• Experience managing a team and guiding others (desirable)
• Food safety level 2 and APLH level 2 qualifications (desirable)
• Ability to handle varying workload pressures and prioritise tasks.
• Basic IT skills: Word, Outlook, Excel.

Responsibilities

• Guide and support hostel teams to foster a collaborative environment.
• Use systems for guest check-ins, check-outs, and F&B sales.
• Carry out housekeeping duties to ensure a clean guest area.
• Assist in food preparation and serving with warmth and care.
• Deputise for Hostel/Deputy Manager and manage daily hostel operations.

Skills

Customer service

Hospitality experience

Team leadership

Food safety level 2

APLH level 2

IT basics

MS Office

HEART values

Tools

Microsoft Word

Outlook

Excel

Job description

Duty Manager

YHA Ilam Hall, Ilam Hall, Ilam, Ashbourne, Staffordshire, DE6 2AZ

Fixed term, flexible contract - November 2026 to November 2027

Minimum 25 hours per week

£13.63 per hour

Staff accommodation is available at a rate of £74.62 per week

Are you looking for a fun and varied job in hospitality management? YHA Ilam Hall are looking for a Duty Manager to support the Hostel Manager! This Victorian gothic mansion sits in 84 acres of National Trust parkland, with the beauty of Dovedale just on its doorstep. The beautiful youth hostel is full of character and nestled near the quaint village of Ilam.

As a Duty Manager you’ll support the Hostel Manager with the day-to-day management of the hostel. You’ll create a great place for our teams to work and ensure our guests have a great experience in our hostels.

Why work for YHA?

Join our team and enjoy a range of exclusive staff benefits that support your well-being and career growth:

• 10 nights free hostel stays per year for you and up to 3 friends or family

• Access to YHA's staff discount and cash back portal

• Free YHA Membership each year

• Access to support via our Employee Assistance Program

There are many more benefits to working for YHA so please visit our YHA Jobs website for more information.

What will you be doing as a Duty Manager?

We are a friendly team and will provide the training required for you to undertake the role. However, there is plenty for you to get stuck into from day one, including:

• Guiding and supporting team members working in all areas of the hostel, fostering a collaborative and inclusive work environment.

• Using our systems for efficient guest check-ins and check-outs, food and beverage sales and service and other management functions.

• Carrying out housekeeping duties, ensuring a comfortable, clean environment for all visitors.

• Assisting in the preparation of food and serving food and drinks with genuine warmth, hospitality, and pride that will influence in more sales.

• Deputising for the Hostel/Deputy Manager, managing the daily hostel operation in their absence.

What Skills and Experience do you need to be a Duty Manager?

Our Duty Managers are responsible for the line management of the teams within their own hostels, along with the management of occasional volunteers. They are also responsible for managing the operational budget and the safeguarding of all guests.

To provide this service we are looking for candidates who have:

• Experience of working face-to-face with customers

• Experience in hospitality or customer service, including the management and delivery of a quality service

• Experience of managing a team - experience of leading others, providing guidance to members of your team (desirable)

• Food safety level 2 and APLH level 2 qualifications (desirable)

• Ability to manage varying pressures, include peaks in workload demands - can prioritise, able to deal with conflicting duties

• Basic IT skills (ideally Microsoft Office) - able to use Microsoft Word, Outlook, Excel

• Knowledge and understanding of the core purpose of YHA - what YHA does and how we do it

• Demonstration of our HEART values - they're part of everything we do, and we look for people who bring them to life in their everyday work

For more information about the role and the skills and experience required, please refer to the job description.

At YHA, we understand the richness of life experiences, and we place just as much importance on lived experiences as we do on skills and knowledge. We provide a robust induction, ongoing training, and opportunities for personal growth. While certain roles may require specific skills, we welcome applicants from all backgrounds. For more information about how we are creating an inclusive workplace please visit our jobs website.

Who are YHA?

YHA is a social enterprise with a mission to enrich the lives of all, especially young people. YHA does this by providing brilliant hostel stays and experiences that improve physical health, mental wellbeing and life skills.

If you would like to find out more about YHA the charity, the culture, the heritage and so much more please visit our jobs website.

PLEASE NOTE

All relevant checks are in place to ensure safeguarding and legal requirements of safer recruitment are adhered to. We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.

YHA Job Title: Duty Manager