Duty Manager

YHA England & Wales; Ilam; On-site; GBP 16,000 - 18,000; Part time

Benefits offered by this job

10 nights free hostel stays per year

Staff discount and cashback portal

Free YHA Membership

Employee Assistance Program

Job summary

YHA England & Wales is seeking a Duty Manager for Ilam Hall, an historic hostel near Ilam. The role supports the Hostel Manager with day-to-day operations, guest experiences, and team coordination across hospitality functions.

You will guide front-of-house duties, check-ins/outs, food and beverage service, housekeeping, and deputise in the Hostel/Deputy Manager’s absence. Previous hospitality experience is essential.

Qualifications

• Experience working face-to-face with customers.
• Experience in hospitality or customer service delivering a quality service.
• Experience in leading a team – guiding others.
• Food safety level 2 and APLH level 2 qualifications (desirable).
• Basic IT skills including Word, Outlook and Excel.

Responsibilities

• Guiding and supporting team members across all hostel areas, fostering a collaborative environment.
• Using systems for efficient guest check-ins/outs and F&B service.
• Carrying out housekeeping duties to ensure a clean, comfortable environment.
• Assisting in food preparation and service with warmth and pride to drive sales.
• Deputising for the Hostel/Deputy Manager and managing daily operations in their absence.

Skills

Customer service

Team leadership

Hospitality experience

Food safety Level 2

APLH Level 2

IT skills

Heart values

Work under pressure

Tools

Microsoft Word

Outlook

Excel

Job description

Duty ManagerYHA Ilam Hall, Ilam Hall, Ilam, Ashbourne, Staffordshire, DE6 2AZFixed term, flexible contract - November 2026 to November 2027Minimum 25 hours per week£13.63 per hourStaff accommodation is available at a rate of £74.62 per weekAre you looking for a fun and varied job in hospitality management? YHA Ilam Hall are looking for aDuty Manager to support the Hostel Manager!

This Victorian gothic mansion sits in 84 acres of National Trust parkland, with the beauty of Dovedale just on its doorstep. The beautiful youth hostel is full of character and nestled near the quaint village of Ilam.As a Duty Manager you’ll support the Hostel Manager with the day-to-day management of the hostel. You’ll create a great place for our teams to work and ensure our guests have a great experience in our hostels.

Why work for YHA?

• 10 nights free hostel stays per year for you and up to 3 friends or family
• Access to YHA’s staff discount and cash back portal
• Free YHA Membership each year
• Access to support via our Employee Assistance Program

There are many more benefits to working for YHA so please visit our YHA Jobs website for more information.

What will you be doing as a Duty Manager?

• Guiding and supporting team members working in all areas of the hostel, fostering a collaborative and inclusive work environment.
• Using our systems for efficient guest check-ins and check-outs, food and beverage sales and service and other management functions.
• Carrying out housekeeping duties, ensuring a comfortable, clean environment for all visitors.
• Assisting in the preparation of food and serving food and drinks with genuine warmth, hospitality, and pride that will influence in more sales.
• Deputising for the Hostel/Deputy Manager, managing the daily hostel operation in their absence.

What Skills and Experience do you need to be a Duty Manager?

• Experience of working face-to-face with customers
• Experience in hospitality or customer service, including the management and delivery of a quality service
• Experience of managing a team – experience of leading others, providing guidance to members of your team (desirable)
• Food safety level 2 and APLH level 2 qualifications (desirable)
• Ability to manage varying pressures, include peaks in workload demands – can prioritise, able to deal with conflicting duties
• Basic IT skills (ideally Microsoft Office) – able to use Microsoft Word, Outlook, Excel
• Knowledge and understanding of the core purpose of YHA – what YHA does and how we do it
• Demonstration of our HEART values – they’re part of everything we do, and we look for people who bring them to life in their everyday work

For more information about the role and the skills and experience required, please refer to the job description.

At YHA, we understand the richness of life experiences, and we place just as much importance on lived experiences as we do on skills and knowledge. We provide a robust induction, ongoing training, and opportunities for personal growth. While certain roles may require specific skills, we welcome applicants from all backgrounds. For more information about how we are creating an inclusive workplace please visit our jobs website.

Who are YHA?

YHA is a social enterprise with a mission to enrich the lives of all, especially young people. YHA does this by providing brilliant hostel stays and experiences that improve physical health, mental wellbeing and life skills.

If you would like to find out more about YHA the charity, the culture, the heritage and so much more please visit our jobs website.